Experience

All City Management Services

• United States
• Public Safety
• 100 - 200 Employee

• School Crossing Guard

  • Oct 2021 - Present

  • Job Description: Monitor the safety and well-being of children in route to and from school. Stop traffic with hand signals and a STOP paddle, then verbally direct children, and parents/guardians to cross the street. Always the first person in the street and the last person out of the street. • Job Description: Monitor the safety and well-being of children in route to and from school. Stop traffic with hand signals and a STOP paddle, then verbally direct children, and parents/guardians to cross the street. Always the first person in the street and the last person out of the street.



Self-employed

• Entrepreneur

  • Aug 2021 - Present



State Farm

• United States
• Insurance
• 700 & Above Employee

• Claim Associate

  • Feb 2020 - Aug 2021

  • Job Description: Assisted customers, agents/staff, and third parties with auto damage claims because of weather-related events. • Responsibilities: Handled high volumes of Auto Weather and Catastrophe (AWC) Express claims in a team environment. Set up and made changes to inspection appointments for customers by phone, email or instant message for agency staff and customers. Always assisted any callers with their best interest in mind. Withing approved limits, applied claims settlement procedures to process claims, initiated claim payment process and close assigned files. Received and proc3essed claim information and communicated with internal and external customers via phone and other communication channels. Responsible for notating claims properly with information regarding items discussed and next steps. Completed all applicable training. Fulfilled all state licensing and continuing education requirements as applicable. Learned and applied basic understanding of the auto policy and endorsements, state laws and regulations, claims philosophy, automotive repair methods and procedures. Utilized the appropriate job aids, expertise, and tools to process lower complexity claims accurately and consistently. Handled claims meeting AWC Express retention criteria and routed claims to other segments as needed. Explained applicable coverages and initiated auto processing for payments as appropriate. Acquired and reviewed claim documentation to support claims payments. Initiated outgoing communications to customers as required by jurisdiction or State Farm processes. Adhered to standard claim processes to handle claims. Performed the duties associated with other area as business needs dictate. Provided claim payment instruction within approved guidelines. Multitasked maneuvering through multiple screens at a time to better assist callers.



State Farm

• United States
• Insurance
• 700 & Above Employee

• Underwriting Service Assistant

  • Feb 2014 - Sep 2019

  • Job Description: Aided underwriting staff and agents by performing a variety of support services. Processing complex work items were included with those services. • Responsibilities: Maintained and updated policyholder records (e.g., coverage, vehicle, name and address, lienholder changes, adding additional autos, driver assignments and suspensions). Cleared errors and resolved policyholder issues. Prepared applications for underwriting review. Assisted team members with clearing old items, correcting errors, finding resolutions to policy transactions, and assisted with Quality error correction. Set up and facilitated training sessions for my current team, as well as other teams in the form of side by sides, online and classroom settings. Created PowerPoint presentations for refresher training classes, my Quality Champion meetings, and Change Ambassador meetings. I was a member of the Change Ambassador Committee, Quality Champion Committee and Move Champion Committee with the responsibility of assisting others with transition and change in the workplace. Created training material for upper management which was used in team huddles, team meetings and refresher training classes. Attended training for my promotion from DE to PC to process complex type work items March 2016-May 2017. Processed complex work items received from DE, Underwriters, and agents’ offices from May 2017-Jan 2019. Attended training for an upskill opportunity from PC to PA Jan 2019-Sep 2019. PA was the next level of complex from PC.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Banker Services Team Lead

  • Feb 2013 - Jan 2014

  • Job Description: Provided quality service for bankers, customers and authorized 3rd parties with escalated issues that meet and/or exceeds their expectations with mortgage and home equity accounts.• Responsibilities: Dedicated to delivering “One and Done” service and practicing the “Find a way to Yes, I AM the solution” philosophy. I determined solutions for handling difficult issues with minimal assistance from upper management. Assisted in training new agents on the floor while also assisting with any questions or concerns the team members had. I performed monthly call monitoring on agents in the form of side by sides and silent monitoring. I addressed and completed agent coaching’s using our Gateway Coaching System. I addressed any concerns supervisors and upper management had regarding questions, inquiries, or policy information. I assisted other agents on the floor or in group discussion chats that we have each day via Instant Message.

• Banker Services Professional

  • Jul 2010 - Feb 2013

  • Job Description: Ensured superior customer service by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.• Responsibilities: Assisted bankers, customers, third parties, mortgage officers and other business partners with questions and concerns. Assisted all callers with different maintenance requests. Utilized several servicing and computer applications to assist with updating customer accounts and researching concerns. Sent and received follow emails and calls for status updates to maintenance requests.