Experience

Ramada Resort Murree

• Pakistan
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Jun 2023 - Present

  Scheduling shifts and disseminating this data. Directing and assessing workflow periodically. Ensuring the observance of stipulated budgets. Furnishing guests with practical aid, as needed. Resolving notable disagreements between staff. Addressing rule violations committed by guests. Instituting suitable disciplinary measures upon employees' misconduct. Strengthening our fully-functioning security measures and conceptualizing new procedures. Scheduling shifts and disseminating this data. Directing and assessing workflow periodically. Ensuring the observance of stipulated budgets. Furnishing guests with practical aid, as needed. Resolving notable disagreements between staff. Addressing rule violations committed by guests. Instituting suitable disciplinary measures upon employees' misconduct. Strengthening our fully-functioning security measures and conceptualizing new procedures.



Islamabad Regalia Hotel

• Pakistan
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Feb 2023 - Present

  Ensuring that the front desk staff is trained on the company’s policies and proceduresHandling the company’s finances, including reconciling accounts and processing payrollPerforming clerical tasks such as answering phones, greeting guests, and scheduling appointmentsAnswering questions about hotel policies, room availability, and other customer service issuesProviding customer service to guests by answering questions about hotel amenities and services, making reservations for guests, and helping with problems such as overbooked rooms or lost keysCoordinating special events at the hotel such as weddings or conferences, often in conjunction with the hotel’s event managerAssisting the manager with other administrative tasks such as payroll processing, accounting, and bookkeepingTraining new employees on policies and procedures related to the position they are hired to fillMaintaining records of customer information such as contact information, preferences, and previous interactions with the company Show less

• Duty Manager

  • Aug 2022 - Feb 2023

  Keep track of monthly, quarterly and yearly goalsWork with management to assess and improve processes and policiesMonitor and report on revenue and cash flowUphold and enforce company policiesTrain new hiresAddress employee complaints or performance issues as neededCheck in with employees regularly to determine satisfactionSchedule shiftsHelp management create the department’s budgetAddress customer issues and complaintsSchedule regular maintenance and cleaning of facilitiesMeet regularly with upper management to stay informed on company issuesOversee security of the facility Show less



Avari Group

• Pakistan
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Oct 2020 - Aug 2022

  Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.



Hotel Multan Continental

• Pakistan
• Hospitality
• 1 - 100 Employee

• Front Desk Officer

  • Mar 2020 - Oct 2020

  greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk.



Hotel De Shalimar

• Hotel Receptionist

  • Dec 2019 - Feb 2020

  Responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities. Responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.



RFC Gulgashat

• Multan

• Cashier

  • Aug 2019 - Dec 2019

  Operates a cash register, communicates with customers, and assists other restaurant staff as needed. Also include processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions. Operates a cash register, communicates with customers, and assists other restaurant staff as needed. Also include processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions.