Experience

Synergy Computers

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager Technical Support

  • Oct 2008 - Present

  • Manage a support team to provide first class post sales support to Synergy Computers (Pvt) Ltd. Managed Service Customers. • Maintains in depth customer management to acquire and retain customers and increase customer satisfaction. • Set clear objectives; evaluate progress and creation of high performance culture with focus on team work, service excellence and ownership for resolving customer issues. • Documents, tracks and monitors problems to ensure resolution in a timely manner and tasks are set to the appropriate priority levels. • Provide input into the pre sales process and act as a lead on support and service issues, strategy and approach. • Develop and grow a new post sales Service Management function. • Manage the team and individual performance, technical and skills development. • Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together. • Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors, etc. to provide technical assistance and support. • Scheduling, assigning and allocation of service order to appropriate engineers. • Daily monitoring of technical resources. Show less