Experience

USAN, Inc.

• United States
• Telecommunications
• 100 - 200 Employee

• Software Quality Assurance Analyst

  • Sep 2018 - Present



IBM - Supporting AT&T

• Atlanta, GA

• Client Support Specialist

  • May 2017 - Aug 2018

  Managed day-to-day orders and account maintenance activities for Global Ordering Sales Support (GOSS) organization supporting AT&T Business Solutions. Assisted the sales teams with records of proposals, contracts, and network inventories across multiple platforms and product lines. Provided product and process knowledge to both the sales teams and my colleagues for IP, Data, and Voice. Participated in special projects for the launch of GWA (GOSS Workflow Application) working on the API Project identifying data fields for GWA and an R1 Sponsor for the testing and deployment of GWA. With these projects I performed testing, root cause analysis, troubleshooting support, and training. My efforts led to a special recognition on the February 2018 GOSS Town Hall for leading and learning. Completed IBM certification - Data Science Foundations Level 1 and currently working on SaaS and Scrum Certifications. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Client Support Specialist

  • Aug 2013 - May 2017

  Managed day-to-day orders and account maintenance activities for Global Ordering Sales Support (GOSS) organization. Assisted the sales teams with records of proposals, contracts, and network inventories across multiple platforms and product lines. Provided product and process knowledge to both the sales teams and colleagues for IP, Data, and Voice. Assisted in leading a training session for AT&T Switched Ethernet and AT&T Switched Ethernet-Network on Demand. Assisted in creating a job aid for processing Sonets. Worked on special project where I performed testing, root cause analysis, training, and Tier 1 troubleshooting support for Pricer D and ASAP ordering systems. Obtained certification in Network and Technology Transformation, won the Global Customer Support (GCS) Service Promise Award, and two time President's Service Volunteer Award recipient. Show less