Experience

DGR Legal

• United States
• Legal Services
• 1 - 100 Employee

• Service (Litigation and Foreclosure)/Status Supervisor

  • 2020 - Present

  As part of DGR’s national process service team, I oversee all facets of management in both our litigation and foreclosure departments to ensure a streamlined process for intake, distribution, completion, and updates. - Managed a team of 20+, completing the merger of two previously separate departments - Handled end-to-end workflows for all service work, including work assignment to process servers and resource allocation, quality control, special request assignments, and status updates- Assisted in managing all dispatch requests for messenger service, up to 35 per day, including managing routes for efficiency, ensuring timely delivery, and notification to clients of completion Show less

• Foreclosure Department Supervisor

  • 2018 - 2020

  - Managed a team to handle all foreclosure process service work in its entirety- Fielded property inspections, including verification of accuracy and report completion, and ensured that all appropriate documentation and photos were taken - Oversaw vacant and abandoned inspections, including report documentation, compliance requirement fulfillment, and billing- Merged two previously separate departments into one by learning all necessary court rules, building out an implementation plan, and adjusting workflows and responsibilities for a smooth transition Show less

• Foreclosure Department Lead

  • 2013 - 2018

  - Fielded client-facing work in our foreclosure department, including service intake and resolutions- Distributed incoming work to appropriate process servers, managing workflow and resource allocation for up to 400 files per day for 50 servers- Managed all OPRA court searches, up to 30 per week, throughout the entire process including client request, courthouse retrieval, and billing

• Foreclosure Department

  • 2007 - 2013

  - Handled up to 30+ files per day for process service for foreclosure matters- Managed case files through client-specific portals and cross-checked for accuracy and corrected as needed- Trained all incoming data entry employees