Experience

Flex Funding
• United States
• Financial Services
• 1 - 100 Employee
• Mortgage Loan Consultant

  • Oct 2022 - Present


Cross Country Mortgage

• United States
• Financial Services
• 500 - 600 Employee

• Mortgage Loan Consultant

  • Nov 2021 - Jun 2022

  • Guided borrowers through every step of the home buying process. • Discussed all mortgage loan options, including, FHA, VA, Conv, etc. • Discussed interest rates, and total closing costs in depth with borrowers. • Reviewed applications in Encompass, corrected any errors, and made updates as needed. • Accurately pulled credit reports through Factual Data and reviewed reports. • Continuously collected all required documents from the borrowers. • Reviewed the loan decisions with borrowers and discussed what other loan would be a good option for them. • Performed post-closing check in calls to maintain relationship with the borrower. • Yearly continued education completed. • Answered all incoming calls and texts, always prepared to answer any questions. • Managed daily schedule of the Loan Officer. • Reviewed emails and distributed as needed. Show less



Fleet and Family Support Center

• United States
• 1 - 100 Employee

• Finance Office Manager

  • Mar 2020 - Nov 2021

  • Managed the office Government Credit Card Program. • Reviewed purchase requests and financial documents from the prior month. • Resolved any discrepancies or irregularities in documents. • Decisioned all travel requests from employees. • Updated Spending Plan yearly. • Performed monthly audits to ensure all documents were stored in compliance with guidelines. • Answered all incoming calls and emails and directed them as needed. • Worked with military families experiencing any type of abuse. • Reached out to the community to make sure the families have everything they need, including support and resources. Show less



AFSC/Magellan Federal

• Personal Financial Management Program Manager

  • Mar 2019 - Mar 2020

  • Instructed financial classes to military personnel. Classes included Types of Mortgages, Home Buying, Credit Repair, Family Planning, and Retirement. • Financially counseled military families on budgeting, credit, investing, and home buying. • Met with Commanding Officers from bases in the region to discuss monthly budget plans and update the Commanding Officers with any changes to the Financial Program. • Performed weekly check ins with clients to discuss and changes or new needs. • Instructed financial classes to military personnel. Classes included Types of Mortgages, Home Buying, Credit Repair, Family Planning, and Retirement. • Financially counseled military families on budgeting, credit, investing, and home buying. • Met with Commanding Officers from bases in the region to discuss monthly budget plans and update the Commanding Officers with any changes to the Financial Program. • Performed weekly check ins with clients to discuss and changes or new needs.



Navy Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Loan Originator

  • Jul 2017 - Mar 2019

  • Met with members of the Credit Union to review different mortgage loan options and answer any questions that came up along the way.• Gathered information from members and submitted their loan application. • Reviewed all income documentation and verified validity. • Worked closely with the mortgage processor, closer, and underwriter throughout the entire process to ensure the best and most timely home buying process. • Reviewed members credit reports to determine credit worthiness.• Submitted any additional paperwork that was requested from members.• Audited loan applications to ensure accuracy and quality assurance.• Discussed interest rates and closing costs with members.• Reviewed the loan decision with members and discussed the best way to move forward if the loan was not approved. Show less

• Senior Member Service Representative

  • Apr 2012 - Jul 2017

  • Reviewed all consumer loan and credit card options with the members. • Submitted lending applications and requested any required documentation from the members. • Audited applications for accuracy and submitted any additional paperwork. • Decisioned vehicle loans and credit card applications after thorough review of all documents and credit reports. • Discussed the loan or credit card decision with members, to include denials. • If counteroffer was needed, that was discussed in detail, along with any cross selling that may benefit the member. • Trained onboarding team members to ensure they were following rules and regulations• Performed opening and end of day procedures. To include, ensuring ATM’s were filled for the day, assigning cash stations and platform stations, verified all cash in the building and ATM’s at closing, and prepared our cash order. • Performed monthly office audits to ensure we followed regulations. Show less