Experience

Locumsmart

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Quality Analyst II

  • Jan 2023 - Present

• Quality Analyst I

  • Mar 2022 - Jan 2023



Prometheus Group

• United States
• Software Development
• 500 - 600 Employee

• Associate Quality Assurance Engineer

  • May 2021 - Dec 2021

  Worked in an Agile/SCRUM environment and provided QA support for a planning and scheduling web application that integrates with IBM Maximo. Performed integration, functional, performance, smoke, and regression testing. Prepared test plans, test data, defect summaries, and test results documents. Utilized TestRail to create and execute test cases. Reviewed user stories, documented bugs, created acceptance criteria, and provided test data in JIRA. Worked in an Agile/SCRUM environment and provided QA support for a planning and scheduling web application that integrates with IBM Maximo. Performed integration, functional, performance, smoke, and regression testing. Prepared test plans, test data, defect summaries, and test results documents. Utilized TestRail to create and execute test cases. Reviewed user stories, documented bugs, created acceptance criteria, and provided test data in JIRA.



Relias Learning

• 1 - 100 Employee

• Client Support Consultant

  • Jun 2017 - Dec 2019

  Supported Personalized Learning and Behavioral Assessment products for Continuing Education. Led training sessions for a comprehensive Continuing Education platform and acted as a liaison between Client Care and Ecommerce. Analyzed Personalized Learning data sets using SQL Server Management Studio, Office 365, and Power BI, and created customized reporting solutions. Supported Personalized Learning and Behavioral Assessment products for Continuing Education. Led training sessions for a comprehensive Continuing Education platform and acted as a liaison between Client Care and Ecommerce. Analyzed Personalized Learning data sets using SQL Server Management Studio, Office 365, and Power BI, and created customized reporting solutions.



Eventbrite

• United States
• Software Development
• 700 & Above Employee

• Customer Experience Representative

  • Nov 2015 - Apr 2017

  Supported a global online ticketing platform, helping event organizers create and advertise events held in over 150 different countries. Optimized the experiences of thousands of event creators and attendees by troubleshooting technical issues and assisting in the development of online promotional and registration pages. Educated prospective clients about online event management, qualified sales leads, and trained clients in the process of event creation. Supported a global online ticketing platform, helping event organizers create and advertise events held in over 150 different countries. Optimized the experiences of thousands of event creators and attendees by troubleshooting technical issues and assisting in the development of online promotional and registration pages. Educated prospective clients about online event management, qualified sales leads, and trained clients in the process of event creation.



Jan-Carol Publishing, Inc

• Book and Periodical Publishing
• 1 - 100 Employee

• Editing Intern

  • Aug 2013 - May 2015

  Proofread and edited novel and short story manuscripts to ensure that content was free of grammatical and structural errors prior to publication. Proofread and edited novel and short story manuscripts to ensure that content was free of grammatical and structural errors prior to publication.



Jonesborough Farmers Market

• Marketing Intern

  • May 2013 - Aug 2013

  Arranged and conducted in-person interviews with local farmers. Transcribed the interviews with these farmers and wrote articles that were featured in local newspapers. Arranged and conducted in-person interviews with local farmers. Transcribed the interviews with these farmers and wrote articles that were featured in local newspapers.



East Tennessean

• United States
• Newspaper Publishing
• 1 - 100 Employee

• Section Editor

  • Jan 2012 - May 2013

  Managed a team of writers to gather and record content for a semi-weekly newspaper. Utilized Adobe InDesign and Photoshop to create and structure content, as well as Office 365 to edit and proofread articles. Managed a team of writers to gather and record content for a semi-weekly newspaper. Utilized Adobe InDesign and Photoshop to create and structure content, as well as Office 365 to edit and proofread articles.


Tweetsie Railroad
• United States
• Amusement Parks and Arcades
• 1 - 100 Employee
• Retail Associate

  • Jul 2009 - Aug 2012