Experience

MNGI Digestive Health

• United States
• Medical Practices
• 200 - 300 Employee

• Medical Scheduler

  • Jul 2021 - Present

  Answering 1200+ call for over 11 clinics each day NextGen- Scheduling/Re-scheduling procedures: Endoscopies, EDG's and Flex-sigs & Provider’s visit either in office or virtual Directing calls to special schedulers and patient coordinators Creating, revising, & attaching referrals for the appropriate office visit & procedure types Answering 1200+ call for over 11 clinics each day NextGen- Scheduling/Re-scheduling procedures: Endoscopies, EDG's and Flex-sigs & Provider’s visit either in office or virtual Directing calls to special schedulers and patient coordinators Creating, revising, & attaching referrals for the appropriate office visit & procedure types



Park River Estates Care Center

• Human Resources Services
• 1 - 100 Employee

• Medical Administrative Assistant/ Receptionist

  • May 2014 - Present

  Managing phone lines & directing calls appropriately. Provide support for office and medical staff throughout the facility. Some knowledge of medical terminology Update resident’s expense spreadsheets. Complete full admissions and discharges of patients- electronic filing all information within our medical database Opportunity to train new staff members to the team Create & maintain calendar of reservations, dietary menus for all residents in the facility Managing phone lines & directing calls appropriately. Provide support for office and medical staff throughout the facility. Some knowledge of medical terminology Update resident’s expense spreadsheets. Complete full admissions and discharges of patients- electronic filing all information within our medical database Opportunity to train new staff members to the team Create & maintain calendar of reservations, dietary menus for all residents in the facility



Allina Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Specialist

  • Jul 2018 - Jul 2021

  Responding to 10,000+ call volume for over 65 clinics each day (Actively covering 12-13 clinics) Epic/Excellian- Scheduling/Re-scheduling for patients, sending routine messages & medication requests for patient's care team & returning calls to the care staff teams Beta-Tester to advance our technology advances to help with call volumes; Auto-Greetings, Screen Pop-up's, Call Back Assist (CBA) Special projects for Managers; Scheduling patient’s that needed to be tested for Covid-19, Ensemble Study- Scheduling participants to join the Johnson & Johnson Covid-19 study, The of Covid-19 Vaccinations- scheduling hospital employees, and then the public Opportunity to train in new recruits Show less