Experience

Stone Systems

• United States
• Warehousing and Storage
• 1 - 100 Employee

• Sales Analyst

  • Sep 2019 - Present

• Executive Administrator

  • Jul 2012 - Present

  The highly qualified team at Stone Systems aims to provide excellent customer service and expertise for your design projects. We are committed to building long-lasting relationships and pride ourselves on offering the best quality products to our customers while meeting the safest industry standards. Stone Systems customers have the opportunity to work with Cosentino, a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stoneindustry. In addition to having the largest production capacity of any quartz manufacturer and other surfacing products, Cosentino also has a worldwide distribution network. Cosentino supplies approximately 75% of the stone that is fabricated and installed by Stone Systems each year.Duties I maintain but not limited to are:•Maintain workflow by studying methods; implementing cost reductions; and developing reporting procedures.•Create and revise systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.•Resolve administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.•Provide information by answering questions and requests.•Complete operational requirements by scheduling and assigning administrative projects; expediting work results.•Contribute to team effort by accomplishing related results as needed•Managing the day-to-day operations of the office•Organizing and maintaining files and records•Planning and scheduling meetings and appointments•Managing projects and conducting research•Preparing and editing correspondence, reports, and presentations•Making travel and guest arrangements•Providing quality customer service and training•Working in a professional environment Show less

• Customer Service Manager

  • Aug 2010 - Jul 2012

  This position manages, coordinates and controls the activities of the customer service team, in order to maintain and enhance customer relationships and meet organizational and operational objectives. Responsible for:• Direct the daily operations of the customer service team• Plan, prioritize and delegate work tasks to ensure proper functioning of the department• Ensure high customer service levels at all times • Develop and implement customer service policies and procedures• Develop and communicate customer service standards in the department and with the team• Review customer complaints• Handle complex and escalated customer service issues• Monitor accuracy of reporting and data base information• Identify and implement strategies to improve quality of service, productivity and profitability• Co-ordinate and manage customer service projects and initiatives• Complete job in Job Tracker and supplier sites when necessary• Manage and evaluate staff performance• Identify and address staff training and coaching needs• Other duties as directed by supervisor Show less



Stone Systems of Central Texas

• United States
• Construction
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2006 - Jun 2010

  The Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. This position manages the installation and fabrication process. The CSR will build and maintain business relationship with clients by providing prompt and accurate service that will assist in increasing customer loyalty. • Ensure high customer service levels at all times • Maintain customer relationships face to face , by phone or electronically • Grow and develop customer relationships and loyalty to increase market share • First point of Customer Contact for Home Depot Lowes and CD • Enters Customer Info in Job Tracker • Follow-up after measure • Updates Job Tracker and any supplier net • Schedules Install with Customer • Follow up to ensure complete satisfaction install completion • Complete job in Job Tracker and supplier sites • Manage the outlying market managers • Manage installation of all segments • Coordinate Spiff Program • Other duties as directed by supervisor Show less