Experience

Pediatric Therapy Center NWFL

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Office Assistant

  • Apr 2021 - Sep 2021



Realty Executives Main Street

• Real Estate
• 1 - 100 Employee

• Office Manager

  • Sep 2019 - Mar 2021

  As the office manager, I was in charge of managing all the office needs, compliance, and paying out commission checks for the agents. I also provided graphic design support by creating brochures, pamphlets, social media content, and other marketing material in various Adobe Creative Cloud programs that were aligned with the branded image of the company. As the office manager, I was in charge of managing all the office needs, compliance, and paying out commission checks for the agents. I also provided graphic design support by creating brochures, pamphlets, social media content, and other marketing material in various Adobe Creative Cloud programs that were aligned with the branded image of the company.



Aerotek

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Suport Supervisor

  • Oct 2016 - Apr 2019

  As a Customer Support Supervisor, I partnered with the Director of Business Operations and Regional Field Support Manager by communicating processes in order to stay within compliance. I interviewed, developed, trained, and managed Customer Support Associates and Administrative Assistants to ensure outstanding customer service was given to all customers, both internal and external. In addition, I managed several vital field office processes, including the health and safety program, internal… Show more As a Customer Support Supervisor, I partnered with the Director of Business Operations and Regional Field Support Manager by communicating processes in order to stay within compliance. I interviewed, developed, trained, and managed Customer Support Associates and Administrative Assistants to ensure outstanding customer service was given to all customers, both internal and external. In addition, I managed several vital field office processes, including the health and safety program, internal recruiting process, the internal and external benefits program, and internal payroll.

• Customer Support Associate

  • Oct 2013 - Sep 2016

  As the Customer Support Associate, I was responsible for ensuring our customers including, but not limited to contract employees, client, and local sales teams received superior service pertaining to human resources, payroll, unemployment, worker's compensations, and benefits support. I was the primary liaison with the corporate office regarding all accounting related issues and was responsible for the timely resolution of all payroll and invoicing concerns. TI partnered directly with the… Show more As the Customer Support Associate, I was responsible for ensuring our customers including, but not limited to contract employees, client, and local sales teams received superior service pertaining to human resources, payroll, unemployment, worker's compensations, and benefits support. I was the primary liaison with the corporate office regarding all accounting related issues and was responsible for the timely resolution of all payroll and invoicing concerns. TI partnered directly with the Recruiters and Account Managers and managed the onboarding process of all contract employees upon receiving an offer through pre-employment paperwork, orientations, and entering all data into the company's Oracle software.

• Administrative Assistant

  • Sep 2011 - Sep 2013

  As the Administrative Assistant, I was responsible for ensuring our customers including contract employees, client managers, and local sales teams received superior customer service and administrative support through managing all incoming calls and the front desk reception area. I was responsible for maintaining all drug testing, the medical surveillance process, backgrounds, I9/E-verify documentation, Tax Credit Forms, adequate levels of Pre-Employment packets, and assisted with all data entry… Show more As the Administrative Assistant, I was responsible for ensuring our customers including contract employees, client managers, and local sales teams received superior customer service and administrative support through managing all incoming calls and the front desk reception area. I was responsible for maintaining all drug testing, the medical surveillance process, backgrounds, I9/E-verify documentation, Tax Credit Forms, adequate levels of Pre-Employment packets, and assisted with all data entry of personnel information within the company's Oracle program. I also logged and updated all office reporting and communicated status updates through verbal and written communication to the entire office multiple times per day.