Kasarachi Emereonye

Team Lead - Customer Support at Renmoney
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Nigeria, NG

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Writing Customer Service Emails
    LinkedIn
    Sep, 2020
    - Nov, 2024

Experience

  • Renmoney
    • Nigeria
    • Financial Services
    • 700 & Above Employee
    • Team Lead - Customer Support
      • Mar 2022 - Present

      - Monitor and ensure that agents deliver mind-blowing customer service/experience.- Supervise daily operations to ensure efficiency and effectiveness.- Generate reports for continuous service quality monitoring.- Coach team members to ensure personal development.- Assist with identifying agents training needs and deliver training.- Ensuring that customers’ satisfaction is maintained, and the bank’s goal is achieved.- Conducts team meetings to update members on best practices and expectations. Show less

    • Customer Service Specialist
      • Jun 2018 - Oct 2023

  • Polaris Bank Ltd.
    • Nigeria
    • Banking
    • 700 & Above Employee
    • Client Service Executive
      • Nov 2014 - May 2018

Education

  • Imo State University
    Bachelor's degree, Economics
    2007 - 2011

Community

You need to have a working account to view this content. Click here to join now