Experience

Comanche County Memorial Hospital

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Referral Center Specialist

  • Apr 2022 - Present

  Lawton, Oklahoma, United States



gpac

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Search Consultant

  • Sep 2021 - Apr 2022

  gpac is a leading provider of full-service solutions to a broad range of clients throughout the US and globally. We can assist you with your specific staffing needs in these key areas: Comprehensive Search and Recruitment Services • Search and selection process. We use a proven, comprehensive strategy to secure the best talent • Confidentiality. We offer discreet search services to protect your company's confidentiality. Placement Services. We provide a complete range of… Show more gpac is a leading provider of full-service solutions to a broad range of clients throughout the US and globally. We can assist you with your specific staffing needs in these key areas: Comprehensive Search and Recruitment Services • Search and selection process. We use a proven, comprehensive strategy to secure the best talent • Confidentiality. We offer discreet search services to protect your company's confidentiality. Placement Services. We provide a complete range of integrated search services for direct and interim placement of candidates. Our research capabilities, industry expertise, extensive network of contacts, and determination allows us to find the top-performers that best fit your particular requirements. • Executive Placement. We place top-level, senior-executive candidates with backgrounds matched specifically to key positions using a retained search approach. • Management placement. We place top-performers in critical mid-management positions. • Highly Skilled Professionals. We provide services for the recruitment and placement of key highly-skilled professionals. Show less



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Jul 2018 - Aug 2021

  Duncan, Oklahoma, United States • Answer customer calls and chats while navigating the Verizon Data Base and Asurion Data base at the same time to ensure that the customer has a positive and knowledgeable customer service experience. • Troubleshoot any and all device issues the customer may have with their Verizon connected devices to resolve their issues in a timely manor. • Assist customers with setting up their new devices and ensure that all content that can be retrieved is transferred over properly. • Virtually… Show more • Answer customer calls and chats while navigating the Verizon Data Base and Asurion Data base at the same time to ensure that the customer has a positive and knowledgeable customer service experience. • Troubleshoot any and all device issues the customer may have with their Verizon connected devices to resolve their issues in a timely manor. • Assist customers with setting up their new devices and ensure that all content that can be retrieved is transferred over properly. • Virtually log in to certain devices or computers to better assist with troubleshooting the customer's issues. • Responsible for educating customer's on Verizon Wireless policies and plans while also walking customer's through how to make changes to their accounts on their own through self-serve options. • Responsible for issuing out warranty replacement devices if the customer's device is eligible and is not able to be fixed through troubleshooting attempts. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Feb 2018 - Jul 2018

  Murfreesboro, Tennessee, United States • Answer customer calls while navigating the data base and customer account to ensure customer has a positive experience • Explain bills, fees and payment options • Deliver resolutions to better the customers lifestyle • Explain the benefits of plan changes, phone upgrades, promotions and features • Troubleshoot Tier I phone defects or issues • Port in new numbers



ShoeMetro

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Group Operations Manager

  • Mar 2017 - Feb 2018

  Antioch, Tennessee, United States • Manage tasking, assets, and products ensuring associates are properly armed to maximize productivity • Track production data and numbers ensuring daily quota is on track and successful • Continuously navigate the ROP computer system (shoe inventory database) to eliminate duplicate SKU problems and fix listing errors • Responsible for providing solutions to all associates questions • Responsible for innovation to make the department run more smoothly and… Show more • Manage tasking, assets, and products ensuring associates are properly armed to maximize productivity • Track production data and numbers ensuring daily quota is on track and successful • Continuously navigate the ROP computer system (shoe inventory database) to eliminate duplicate SKU problems and fix listing errors • Responsible for providing solutions to all associates questions • Responsible for innovation to make the department run more smoothly and efficiently • Frequently assisted Product Quality as a lead to assist with the functionality, efficiency, and quality of work in the department • Frequently covered other Operation Group Leader roles in situations where fellow leader was absent or off the floor

• Product Lister II

  • May 2016 - Mar 2017

  Antioch, Tennessee, United States • Responsible for all new listing inventory • Inspected and recorded discards into the IRT spread sheet • Inspected and recorded returned merchandise • Identified purchased items from warehouse for shipping • Packed and labeled purchased merchandise to be shipped



Animal City Pet Center

• Sales Associate

  • Sep 2012 - Jun 2016

  Murfreesboro, Tennessee, United States • Responsible for customer satisfaction • Responsible for reptile/fish department • Responsible for animals health, cleanliness, and feeding • Educated customers on correct care and maintenance for their new or existing pets • Maintained cleanliness and organization of store merchandize and displays • Responsible for new employee training and process improvement



Amazon Fulfillment Centre and Service Provider

• India
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Stower

  • Oct 2014 - Jan 2015

  Murfreesboro, Tennessee, United States • Stowed product inventory into shelving ensuring compliance with quality guidelines • Pulled product inventory off conveyer belts and loaded carts for collection by stowers • Acted as a tote runner and collected empty carts