Experience

SevenSteps ABM

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Administrator

  • May 2022 - Present

  Seven Steps are a specialist recruitment organisation delivering bespoke recruitment solutions across a range of vertical markets. We are able to provide expert advice and support to both candidates and clients. The Directors setup the business with over 30yrs knowledge and experience in the Sales Recruitment market across the UK and Ireland. We firmly believe in working in partnership with our clients and before we engage in any recruitment drive we will get to know you and your… Show more Seven Steps are a specialist recruitment organisation delivering bespoke recruitment solutions across a range of vertical markets. We are able to provide expert advice and support to both candidates and clients. The Directors setup the business with over 30yrs knowledge and experience in the Sales Recruitment market across the UK and Ireland. We firmly believe in working in partnership with our clients and before we engage in any recruitment drive we will get to know you and your business, that policy has served us well for the hundreds of placements over the years and we intend to continue those practices with all future partnerships. Show less



Home Bargains

• United Kingdom
• Retail
• 700 & Above Employee

• Team Member

  • Dec 2021 - May 2022

  East Kilbride, Scotland, United Kingdom - Working in a team in order to ensure stock availability, organisation and proper code-checking. - Reaching KPIs in a retail environment while maintaining store cleanliness and safety Engaging in appropriate behaviour at all times and representing the business in a positive light. - Knowledge of store stock in order to assist customers with queries, guide customers to products and suggest appropriate alternatives if products are unavailable. Proper operation of… Show more - Working in a team in order to ensure stock availability, organisation and proper code-checking. - Reaching KPIs in a retail environment while maintaining store cleanliness and safety Engaging in appropriate behaviour at all times and representing the business in a positive light. - Knowledge of store stock in order to assist customers with queries, guide customers to products and suggest appropriate alternatives if products are unavailable. Proper operation of a checkout, proper cash handling, and assisting customers at checkout where required with packing or processing returns. - Ensuring that tills are properly manned and queues are maintained in order to manage the flow of customers through the checkout area. - Adhering to the law on age restricted products (Alcohol, Tobacco, etc) and ensuring that correct identification is presented upon request, refusing sales when identification is not provided. - Working closely with the supervisor and management team to ensure smooth running of the retail environment. Show less



Crisp DS Ltd

• United Kingdom
• IT Services and IT Consulting

• Data Processor

  • Aug 2017 - Mar 2018

  Glasgow, United Kingdom - Correct use of a Fujistsu fi-5900c scanner, Large Format Document scanner and Kofax Express scanning utility to scan large volumes of documents. - Scanning physical documents to an electronic format and accurate transfer of business/client/patient critical information across a network. - Quality checking information contained in an Excel spreadsheet and accurate recording of functions in many different stages of process for QA audit purposes. - Correct use of… Show more - Correct use of a Fujistsu fi-5900c scanner, Large Format Document scanner and Kofax Express scanning utility to scan large volumes of documents. - Scanning physical documents to an electronic format and accurate transfer of business/client/patient critical information across a network. - Quality checking information contained in an Excel spreadsheet and accurate recording of functions in many different stages of process for QA audit purposes. - Correct use of sophisticated software for removal of pages and file size reduction. - Working under pressure to achieve daily volume targets and maximum throughput while identifying and rectifying any and all current and potential problems or mistakes. - Close liaison with the project manager to ensure full client satisfaction and all associated admin dutiee while adhering to GDPR requirements at all times. Show less



Capita Customer Management

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Agent

  • Oct 2016 - Jul 2017

  Glasgow, United Kingdom - Working to maintain and promote the John Lewis brand whilst delivering excellent customer service at all times. - Navigating multiple PC based in-house systems during a call in order to deal with and manage a wide variety of customer queries such as item returns, delivery queries, complaints, payments, order placements, refunds, further product information and item exchanges. - Completing customer account notes and gathering relevant information for customer queries. -… Show more - Working to maintain and promote the John Lewis brand whilst delivering excellent customer service at all times. - Navigating multiple PC based in-house systems during a call in order to deal with and manage a wide variety of customer queries such as item returns, delivery queries, complaints, payments, order placements, refunds, further product information and item exchanges. - Completing customer account notes and gathering relevant information for customer queries. - Demonstrating an excellent working knowledge of John Lewis products, systems and services in order to effectively resolve customer queries in a professional and timely manner. - Working toward KPIs in a fast paced call centre environment (AHT, Aftercall time, Hold time and Call Quality.) - Possessing the ability to adapt to the situation at hand, remain calm and ensure a positive and effective solution. - Adhering to the Data Protection act at all times during and post-employment at Capita/John Lewis. Show less

• Data Entry Operator

  • Sep 2013 - Oct 2016

  Glasgow, United Kingdom - Correct use of a Fujistsu fi-5900c scanner and Kofax Express scanning utility to scan large volumes of documents. - Scanning physical documents to an electronic format and accurate transfer of business/client/patient critical information across a network - Accurate creation and compilation of data input/indexed to a spreadsheet using Microsoft Excel. - Quality checking information contained in an Excel spreadsheet and accurate recording of functions in many different… Show more - Correct use of a Fujistsu fi-5900c scanner and Kofax Express scanning utility to scan large volumes of documents. - Scanning physical documents to an electronic format and accurate transfer of business/client/patient critical information across a network - Accurate creation and compilation of data input/indexed to a spreadsheet using Microsoft Excel. - Quality checking information contained in an Excel spreadsheet and accurate recording of functions in many different stages of process for QA audit purposes. - Correct use of sophisticated software for removal of pages and file size reduction. - Working under pressure to achieve daily volume targets and maximum throughput while identifying and rectifying any and all current and potential problems or mistakes. - Close liaison with the project manager to ensure full client satisfaction and all associated admin dutiee while adhering to GDPR requirements at all times. Show less