Experience

NZ Post

• New Zealand
• Freight and Package Transportation
• 700 & Above Employee

• Regional Manager

  • Jul 2016 - Present

  Responsible for overall management and operations within stores, ensuring compliance with all company policies and procedures while being tasked with generating revenue and strengthening relationships with all stakeholders.Ÿ Responsible for training employees, coaching in both formal and informal set-ups; sources new green field sites.Ÿ Interviews and screens potential new operators, coordinating and merchandising new Sending Walls.Ÿ Collaborates with Change Management team for launch and set up of new sites, ensuring company and brand image are maintained.Ÿ Cultivates strong working relationships with operators and makes hard calls as required.Ÿ Manages customer complaints and responsible for investigation, settlement and amicable outcome for both parties.Ÿ Enforces company procedures and processes, aligning the team and work peers with the necessary steps and company framework.Ÿ Nominated within the network in the Silver Quarterly Awards. Show less

• PostCentre Business Manager Lower North Island

  • Jul 2003 - Jul 2016

  Tasked to train and support the stores, from launch and initial PostCentre Plus roll out to handing over to local regional managers.Ÿ Involved in the development of the PostCentre Plus manual for trial sites.Ÿ Executed training and support for the initial trial sites until turnover to local regional managers.Ÿ Designed and implemented a quarterly checklist integrated from the Risk Handbook, all of which was used for stores within the region, then rolled out to a wider group.Ÿ Identified and sourced new PostCentre outlets to take part in the substitution strategy programme, meeting owners in order to discuss the business opportunity.Ÿ Trained PostCentre teams in postal products and services, including box lobby management.Ÿ Developed strong network and business relationships with other regional managers as well as external customers. Show less

• PostShop Manager/Banking Consultant

  • Feb 2006 - Oct 2010

  Responsible for day-to-day store operations, which also included staff management, rosters, coaching and training.Ÿ Managed PO box lobbies and ensured that financial targets were met.Ÿ Managed cash and handled store inventory, ensuring that supplies and goods were properly kept and stocked.Ÿ Built relationships with customers and processed home loan applications.Ÿ Awarded as top PostShop Manager/Banking Consultant for exceeding the annual home loan target in 2008.

• PostShop Manager

  • Oct 2003 - Feb 2007

  PostShop ManagerResponsible for day-to-day store operations, which also included staff management, rosters, coaching and training.Ÿ Managed PO box lobbies and ensured that financial targets were met.Ÿ Managed cash and handled store inventory, ensuring that supplies and goods were properly kept and stocked.Ÿ Built relationships with customers and processed home loan applications.Ÿ Awarded as top PostShop Manager/Banking Consultant for exceeding the annual home loan target in 2008. Show less