Experience

Social Cut

• Australia
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Oct 2021 - Present

  * To be responsible for the day to day relationship management of Social Cut’s clients * To liaise with clients to receive feedback, campaign activation instructions and onboarding. * To negotiate and manage client expectations and feedback. * To work in conjunction with and manage the workflow of creative writing, design and content creation teams to develop content calendars for social media activity. * To work with creative teams to develop, review and provide feedback for social ideas as required. * To assist in planning, overseeing and leading projects and campaigns from ideation through to completion. * To research consumer and social media trends, continually keeping across developments in social media and sharing this knowledge with the wider agency. * To assist with the day-to-day management of client social media accounts, including scheduling, posting, engaging and moderating where necessary. * Assess and regularly monitor interactive and social media assets the agency develops and manages for clients. * To provide analytics and reporting for social communities * To prepare weekly activities and maintain quality control of virtual assistants’ services, such as reviewing weekly scheduling activities.



Sales & Marketing

• Consultant

  • Nov 2014 - Present

  * Work with clients to understand their business goals * Investigate & present market research prior to developing marketing activities * Develop and implement campaigns for online advertising, eDM’s and social media * Website & social media content management * Create newsletters, blog articles and award submissions * Review and approve all artwork & written materials * Photo and video shoot co-ordination * Organising and managing stock images * Collaborate with third party contractors as required * Use of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook



What The Fox Creative

• Account Manager

  • Jun 2017 - Sep 2018

  What The Fox Creative believe that great design can change lives. It's that simple. We create powerful brand identities, marketing collateral & websites. We're a boutique creative agency, and breathe life into brands with visually stunning design and digital experiences. Our mission is simple: To bring great design to the businesses of the Sunshine Coast and help set their foundations for success. Key Duties * Be proactive in finding opportunities to encourage new and repeat business from existing clients * Assist clients to grow their businesses and meet their marketing objectives by getting to know their business, determining their needs, preparing estimates and timelines and holding their hand throughout the lifecycle of their projects. * Attend networking events and focus on building new relationships * Maintain close contact with all clients (no matter their point of referral) and develop long-term relationships to ensure they get the best of what, What The Fox has to offer. * Keep organised notes on all new relationships on all business tools (Hubspot & Trello) * Raise quotes and closely manage the entire quoting process * Manage client expectations throughout the sales funnel and WIP processes.



Natural Bliss Mineral Makeup

• Co-Founder

  • May 2013 - Mar 2017

  Co-Founder of Natural Bliss Mineral Makeup, an Australian owned business dedicated to providing beautiful mineral makeup that is good for your skin and the environment. Overseeing entire operation including branding, product selection and marketing. Co-Founder of Natural Bliss Mineral Makeup, an Australian owned business dedicated to providing beautiful mineral makeup that is good for your skin and the environment. Overseeing entire operation including branding, product selection and marketing.



REA Group

• Australia
• Online Audio and Video Media
• 700 & Above Employee

• Account Manager & Digital Marketing Consultant - Real Estate

  • Sep 2009 - Nov 2014

  The realestate.com.au sales team is responsible for maintaining and deepening customer relationships and assisting clients to achieve their goals through the uptake of digital marketing products and services. Key responsibilities of the role includes; • Provide consulting advice to Principals of Residential Real Estate Agencies to maximise branding and marketing opportunities • Train and coach residential real estate agents on sales techniques to increase vendor contribution to marketing campaigns and to help agents understand the digital marketing landscape • Delivery of customised training on topics including digital trends, web based marketing, consumer behaviour using the realestate.com.au site and scripts to sell our upgrade options.



Space Property Agents

• Property Specialist

  • 2008 - 2009



Dowling & Neylan Real Estate

• Property Specialist

  • 2007 - 2008



Laguna Real Estate

• Property Specialist

  • 2006 - 2007



FCM Travel UK

• United Kingdom
• Travel Arrangements
• 300 - 400 Employee

• Account Manager - Corporate Travel

  • Mar 2001 - Dec 2005

  - Deliver high quality Account Management services to a variety of Blue Chip companies together with the development and maintenance of their domestic and international travel experience - Analyse and re-engineer clients travel policies and systems to improve their efficiency and effectiveness - Director of communication and training for team - Accurate accounting, ticket reconciliation and banking administrative procedures - Deliver high quality Account Management services to a variety of Blue Chip companies together with the development and maintenance of their domestic and international travel experience - Analyse and re-engineer clients travel policies and systems to improve their efficiency and effectiveness - Director of communication and training for team - Accurate accounting, ticket reconciliation and banking administrative procedures



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Team Leader

  • 2000 - 2001

• Future Team Leader

  • 1999 - 2000

• Travel Consultant

  • 1998 - 1999