Karyn O'Neel

Customer Support Manager / Trainer at Ascension
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Greater Philadelphia
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Corporate Trainer Certified (CTC)
    Management and Strategy Institute
    Jun, 2020
    - Nov, 2024
  • Lean Six Sigma White Belt Certification
    Management and Strategy Institute
    Dec, 2019
    - Nov, 2024
  • Certified Life Coach
    Coach Training Alliance

Experience

  • Ascension
    • United States
    • Online Audio and Video Media
    • 1 - 100 Employee
    • Customer Support Manager / Trainer
      • Feb 2019 - Present

      It's a privilege to serve our customers and coach my colleagues by providing them with subject matter expertise, best practices, and dynamic resources. My soft skills balance with my drive to create and improve processes and strategies. All for a great mission, with great people!

    • Consultant/ Account Rep
      • Jan 2016 - Jan 2019

      I managed projects, acted as foreign licensing liaison, and interacted with leaders at top parishes and schools nationwide. Listened to their needs and goals to determine how to most effectively serve them. Offered products, tips, and tools, several of which I helped create. Some of my favorite skills were well used in this role: problem-solving, strategic thinking, and providing creative solutions.

    • Community Relations
      • Aug 2013 - Dec 2015

      I helped create and present resources and materials to leaders in my field, including print, video, and event support. I analyzed the current needs of our customers, and then synthesized our existing resources with new ones, based on user experience and feedback. I loved the opportunity to discover what was needed and then create and present those support resources in meaningful ways to our customers, including YouTube tutorials, leadership resources, and leader events at the National Catholic Bible Conference. Show less

  • Thomas Aquinas College
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Assistant to Director of Admissions
      • 1995 - 1996

      I presented Thomas Aquinas College to prospective students and their parents by phone and through personal tours. As a graduate of the college, I felt honored to be personally selected for this job by the Director of Admissions. It was my privilege to represent the various unique qualities of TAC, such as original source works in the curriculum, and discussion method classes - No textbooks, no lectures! As my life progressed, I left California to marry and raise 6 beautiful children, but Thomas Aquinas College is still in my heart, and I use the education I gained there every day. It remains one of the top rated colleges in the US. Show less

Education

  • Thomas Aquinas College
    Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies

Community

You need to have a working account to view this content. Click here to join now