Experience

HC Consultants Group
• Malaysia
• Business Consulting and Services
• 1 - 100 Employee
• Senior Admin and Accounts Executive

  • Jan 2023 - Present


Startek

• China
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Escalation Specialist

  • Dec 2021 - Dec 2022

  1. Maintain documentation related to network configuration, network mapping, processes, and service records.2. Develop, implement and manage policies and procedures3. Prepare training plans for network administration, usage, and disaster recovery4. Conduct research on network products, services, protocols, and standards5. Suggest and implement innovative networking solutions6. Monitor and troubleshoot problems as needed7. As Escalation Team assisting agents and leading them to follow up on their cases. Show less

• Customer Service Representative

  • Jun 2021 - Dec 2021

  AGENT (STARHUB), SINGAPORE (From June 2020 to Dec 2020)1. Assist with all incoming enquiries via phone, emails and chat support from customers in relation to telecommunication products and services.2. Archive task assign for per individual and KPI .3. Provide resolution to customer and following up with customer on closure until issue resolved.


Self-employed
• Real Estate
• 1 - 100 Employee
• Private Tutor

  • Mar 2020 - Dec 2021


KYT Foods Sdn Bhd

• Accountant and Telemarketing

  • Jan 2021 - Jun 2021

  1. Identifies prospects by reading telephone and zip code directories and other prepared listings. 2. Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies. 3. Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations. 4. Completes orders by recording names, addresses, and purchases, referring orders for filling. 5. Keeps equipment operational by following manufacturer’s instructions and established procedures. 6. Secures information by completing data base backups. 7. Maintains safe and clean working environment by complying with procedures, rules, and regulations Show less



YTL Hotels

• Malaysia
• Hospitality
• 400 - 500 Employee

• Accounts Payable Assistant

  • Dec 2018 - Dec 2019

  1.Collecting all receipts, invoices and documents and verifying. 2.Knows the Payment status and duration. 3.Prepares letters of Payment confirmation. 4.Handles daily correspondence with supplier and responds to inquire and makes Reconciliation. 5.Communicates supplier for information and update in system to prepare payment. 6.Mark and force payment in system, reallocate and run payment to prepare Remittance Advice. 7.Creates and maintains account records-usually by up to date and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. 8.Attach remittance advise for reference and email supplier monthly payment details. 9.Prepare Cashbook for daily, weekly and monthly payment listing. 10.Preparing bank request excel sheet and update in banking system 11.Preparing 6 months summary, cashbook summary, Director approval letter for accounts, System account Reconciliation. Show less