Experience

Shakti Hotels Group

• Indonesia
• Hospitality
• 1 - 100 Employee

• Corp. Ecommerce Executive

  • Oct 2022 - Present



RUBY HOTEL Syariah

• Bandung, West Java, Indonesia

• Sales And Marketing Manager

  • Jul 2022 - Oct 2022



OYO

• India
• Technology, Information and Internet
• 700 & Above Employee

• Stock Manager

  • May 2022 - Jul 2022



Hotel New Saphir Yogyakarta ****

• Provinsi Yogyakarta , Indonesia

• Reservation and E-commerce

  • Nov 2018 - Feb 2020

  Dealing with guests over the telephone Taking and inputting reservations Negotiating rates in hotels Up-selling, or offering a more expensive room to the customer Processes reservations from the sales office, other hotel departments, and travel agents. Knows the credit policy of the hotel and how to code each reservation. Understands the hotel's policy on guaranteed reservations and no-shows Close and open the Allotment on extra-net Online Travel Agent Identify data flows Develop direct and semi-direct online channels to check and to improve the Internet presents of the hotel Manages online marketing plans and strategies: drive online revenue and increase usage Show less



Cakra Kembang Hotel Yogyakarta ***

• Sales Executive

  • Aug 2012 - Oct 2014

  establishing new business attending trade exhibitions, conferences and meetings negotiating contracts with corporate , government and travel agent Visit potential customers for new business Provide customers with quotations Gather market and customer information and provide feedback on buying trends Identify new markets and business opportunities Record sales and send copies to the sales office Review your own sales performance establishing new business attending trade exhibitions, conferences and meetings negotiating contracts with corporate , government and travel agent Visit potential customers for new business Provide customers with quotations Gather market and customer information and provide feedback on buying trends Identify new markets and business opportunities Record sales and send copies to the sales office Review your own sales performance



Aryuka Hotel **

• Jr. Supervisor Guest Service Agent

  • Jul 2011 - May 2012

  Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient mannerSupport and assist team members in handling guest inquiries and requests and in resolving guest complaintsAssign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out,telephone operator services and determining room rates and availability

• Sales and Marketing

  • Aug 2010 - Jul 2011

  establishing new businessattending trade exhibitions, conferences and meetingsnegotiating contracts with corporate , government and travel agentVisit potential customers for new business Provide customers with quotations Gather market and customer information and provide feedback on buying trends Identify new markets and business opportunities Record sales and send copies to the sales office Review your own sales performance



PT LPP Agro Nusantara

• Indonesia
• Business Consulting and Services
• 1 - 100 Employee

• Guest Service Agent

  • Mar 2009 - Aug 2010

  Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Attends to guest's complaints, inquiries and requests, referees problems to supervisor / Assistant Manager if He / she unable to assist When on night shift, prepare all necessary forms for the guest arrival Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity Registers and rooms all arrivals according to established procedures Maintains intimate knowledge of departmental standards and procedures Attends to guest's complaints, inquiries and requests, referees problems to supervisor / Assistant Manager if He / she unable to assist When on night shift, prepare all necessary forms for the guest arrival



Accor

• France
• Hospitality
• 700 & Above Employee

• Sales & Marketing

  • Sep 2008 - Mar 2009