Karthikeyan Sugumar
Senior Technical Analyst - Infrastructure & CyberSecurity at NBCC (New Brunswick Community College)- Claim this Profile
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Bio
Credentials
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NBCC Management Academy
NBCC (New Brunswick Community College)Oct, 2021- Oct, 2024 -
Microsoft Azure Fundamentals
MicrosoftJun, 2020- Oct, 2024
Experience
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NBCC (New Brunswick Community College)
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Canada
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Higher Education
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400 - 500 Employee
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Senior Technical Analyst - Infrastructure & CyberSecurity
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Aug 2020 - Present
• Implemented Azure SSO on all existing applications by moving away from on-prem LDAP/ADFS authentication to reduce the overhead on password related helpdesk tickets and provide seamless experience for the end users. • Leveraged Microsoft power automate for time-consuming tasks with custom solutions and efficient monitoring. • Created on-prem data gateway in Azure to access existing on-prem resources like SQL servers and file shares for various solutions and Power BI reports. • Rolled… Show more • Implemented Azure SSO on all existing applications by moving away from on-prem LDAP/ADFS authentication to reduce the overhead on password related helpdesk tickets and provide seamless experience for the end users. • Leveraged Microsoft power automate for time-consuming tasks with custom solutions and efficient monitoring. • Created on-prem data gateway in Azure to access existing on-prem resources like SQL servers and file shares for various solutions and Power BI reports. • Rolled out low-cost Azure SQL databases for IT programs instead of local SQL Managed instances by the users. • Onboarded our institution to Student Data Sync platform that leverages Microsoft teams for virtual collaboration. • Managed Virtualization servers (Linux/Windows) on VMware vSphere with snapshots, monthly patches, user access, features with network security using firewall rules. • Spearheaded deployment of Windows-Core production server for web applications to reduce surface attacks on servers that are open to the public. • Implemented Veeam M365 Backup solution for all staff accounts to protect data from ransomware attacks. • Led server decommissioning and upgrades, devising performance and risk mitigation strategies for migrations. • Responded to incidents in Academic Environments, ensuring seamless classes for students and instructors. • Implemented and helped adopt Multi-Factor Authentication, enhancing security for students and staff. • Administered SSL certificate renewals and updates with Entrust and Let’s Encrypt. • Coordinated with enterprise applications, IT Helpdesk, and Academics teams over various incidents/challenges. • Reviewed technology update proposals and status reports to address college’s challenges and issues. • Lent technical expertise and performed cost-benefit analysis on potential system upgrades and vendor contracts to support purchase decisions.
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System Programmer
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Jul 2018 - Aug 2020
• Developed automation scripts in PowerShell for student/staff account life cycle tasks. • Revamped existing student/staff account management systems to improve functionality for new requirements. • Overhauled the entire emergency notification system by targeting IP Subnets to reduce the margin of error in any emergency situations. • Collaborated across teams, fostering efficient project completion and rapport building across the … Show more • Developed automation scripts in PowerShell for student/staff account life cycle tasks. • Revamped existing student/staff account management systems to improve functionality for new requirements. • Overhauled the entire emergency notification system by targeting IP Subnets to reduce the margin of error in any emergency situations. • Collaborated across teams, fostering efficient project completion and rapport building across the college. • Diagnosed priority high incidents, collaborating with stakeholders for resolution and business continuity. • Implemented Ezproxy system for online library access with libguides CMS and various database vendors. • Conducted Student Governor Election for key roles using Election Runner and provided reports to stakeholders. • Implemented Mailgun solution for batch emails for reducing the load on production and on-prem relay servers. • Administered flagship CMS site with content updates, vulnerability patches and version upgrades. • Collaborated in Six Sigma projects for existing business processes to reduce overhead and bottleneck.
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Cognizant
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Programmer Analyst
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Feb 2013 - May 2015
• Engaged in the implementation and resolution of incidents that occurred over the development cycle of custom in-built applications, user acceptance testing and production deployment. • Responded to escalated issues and implemented successful resolutions to resolve conflicts and restore project trajectory. • Investigated application issues, identified causes, and initiated troubleshooting methods for immediate resolution. • Ensured SLA compliance and served as escalation point for… Show more • Engaged in the implementation and resolution of incidents that occurred over the development cycle of custom in-built applications, user acceptance testing and production deployment. • Responded to escalated issues and implemented successful resolutions to resolve conflicts and restore project trajectory. • Investigated application issues, identified causes, and initiated troubleshooting methods for immediate resolution. • Ensured SLA compliance and served as escalation point for critical applications Show less • Engaged in the implementation and resolution of incidents that occurred over the development cycle of custom in-built applications, user acceptance testing and production deployment. • Responded to escalated issues and implemented successful resolutions to resolve conflicts and restore project trajectory. • Investigated application issues, identified causes, and initiated troubleshooting methods for immediate resolution. • Ensured SLA compliance and served as escalation point for… Show more • Engaged in the implementation and resolution of incidents that occurred over the development cycle of custom in-built applications, user acceptance testing and production deployment. • Responded to escalated issues and implemented successful resolutions to resolve conflicts and restore project trajectory. • Investigated application issues, identified causes, and initiated troubleshooting methods for immediate resolution. • Ensured SLA compliance and served as escalation point for critical applications Show less
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Education
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2015 - 2018
University of New Brunswick
Master's degree, Computer Science
Community
