Area Service Incharge

• Jan 2023 - Present

Senior Engineer (Indian Navy – Eastern Naval command - Visakhapatnam)

• Oct 2020 - Present

- Deputed as key account in-charge for taking care of all DA’s in all naval class of ships. - Conducting quarterly MOM with navy to resolve all service-related issues andmaintaining CRM. - Doing Dealer key account in-charge for Visakhapatnam branch for all service-relatedactivities. - Ensuring dealer KPI parameters targets and customer meet targets.

Customer Support Engineer

• Jun 2014 - Present

• Junior Engineer (Hindustan Zinc Limited- Rajasthan) - Jun’2014 to Feb’2017:o Deputed in Hindustan zinc limited (HZL) Mines at Bhilwara, Rajasthan, along with dealership team for supporting OEM’s like L&T, CAT and VOLTAS. All equipment’slike dump truck, hydraulic excavators, and loaders are powered by Cumminselectronically controlled engines like QSK60, QSK45, QST30, QSK19.o Equipment’s are operated MARC (Maintenance & Repaired Contract) L&T, CAT & VOLTAS Ltd. We have to render the service 24x7 to our engines to attain the target availability & raise billing on monthly running hour basis.o Responsible for the Preventive maintenance, Troubleshooting, Fault analysis, Components & Top overhauling which includes Manpower management, Planning (Day schedule), and Parts arrangement for engines under service contract.o Maintain & achieve the target availability of engines under cost per hour contract. Show less

Diploma Engineer Trainee

• Sep 2013 - Present

Attended training in Cummins Technical Training Centre Pune for a period of 8 Month abouto Basics of Diesel Engine, Basic Electrical & Electronics.o Hands-on training on Cummins diesel engines.o Stamford Alternator and Controllers Familiarization.

Senior Engineer

• Feb 2017 - Present

Senior Engineer (Singareni collieries company limited - Telangana) – Feb’2017 to Oct’2020: o Deputed as a project in-charge at singareni collieries company limited Telangana, for handling BEML and TATA HITACHI equipped cummins contracts engines at 3 respective projects. o Equipment’s are operated under cost cap contract to attain the target availability & raise billing on monthly running hour basis. o Responsible for the Preventive maintenance, Troubleshooting, Breakdown analysis, FMA, Parts arrangement under service contract and Manpower management. o Achieving maintenance service parameters set by Cummins like NPS (Net Promoter Score); MTTR (Max Time to Repair); RECT (Repair Event Cycle Time) and RFT (Right First Time) etc. o Providing Technical support and conducting training/refreshing programs to increase mechanical & electrical capability of engineers at Dealership end and customer end. o Ability to investigate and identify manufacturing, assembly defects and service lapse, user abuse cases, exposure in analysis of failed Parts. o Preparing FIR ( failure investigation report ) on critical complaints and same shared to Head office. o Expertise in using INSITE/INPOWER software’s for calibrating and rectifying problems of ECM/Controller on Quantum series Cummins engines. o Experienced in Root cause Investigation of Failure and handle critical warranty related issues. Show less