Karthik Kumar

Senior Project Manager at Congruent Info-Tech
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Contact Information
us****@****om
(386) 825-5501
Location
Chennai, Tamil Nadu, India, IN
Languages
  • Tamil Full professional proficiency
  • English Full professional proficiency
Skills

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Karthick Raghavan

Karthik Kumar was part of my team in CSC. He is an excellent resource and has good technical acumen. He learns technology and business process fast. He is a great team player and a fun loving person to work with. I recommend him.

Vinod Radhakrishnan

Karthik was one of the most respected students in our batch. He has this uncanny ability to make friends, participate in extra-curricular activities and also handle academics at the same time. He is a very jovial, friendly and extroverted person making life easier for everyone around him. A friend for life and a definite asset for any organization.

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Credentials

  • Agile Scrum Master
    EXIN
    Jun, 2016
    - Nov, 2024
  • Microsoft Specialist : Microsoft Dynamics Ax 2012 R3
    Microsoft Corp
    Jun, 2016
    - Nov, 2024
  • Scrum Fundamentals Certified (SFC)
    SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(340 pages)
    Jun, 2016
    - Nov, 2024
  • PRINCE2 Foundation
    Office of Government Commerce, United Kingdom
    Jan, 2013
    - Nov, 2024
  • Prince2 Practitioners
    Office of Government Commerce, United Kingdom
    Jan, 2013
    - Nov, 2024
  • Oracle Forms Developer Certified Professional
    Oracle
    Dec, 2007
    - Nov, 2024
  • Hardware and Network Engineer
    Accel IT Academy
    May, 2000
    - Nov, 2024
  • Business Etiquette
    IBM India Private Limited
  • Decision Making
    IBM India Private Limited
  • ITIL V3 Foundation
    -
  • Oracle Certified Processional 10g (OCP) – New features
    Oracle Corporation
  • Oracle Certified Processional 9i (OCP) – Database Administration
    Oracle Corporation
  • Oracle Certified Professional 9i (OCP) – Forms Developer: Build Internet Applications
    Oracle Corporation
  • Seven Habits of Highly Effective People by Stephen R Covey
    IBM India Private Limited
  • Stress Management
    IBM India Private Limited

Experience

  • Congruent Software Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Project Manager
      • Apr 2023 - Jul 2023

      • Providing oversight to deliver on strategic engagements and product deliverables, ensuring the product team delivers against its commitments with the highest quality in a timely fashion. • Managing the epic and the respective product backlog of the project task in Azure DevOps and assigning tickets/tasks to team members, establishing and monitoring goals and objectives • Providing oversight to deliver on strategic engagements and product deliverables, ensuring the product team delivers against its commitments with the highest quality in a timely fashion. • Managing the epic and the respective product backlog of the project task in Azure DevOps and assigning tickets/tasks to team members, establishing and monitoring goals and objectives

  • DISYS
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Project Manager
      • Apr 2022 - Dec 2022

      • Manages assigned workforce upgrade projects in terms of schedule, quality, communication, risk and scope of project & execute project within the defined timeline & Prepare Prod go-live checklist and communication plan in Azure DevOps • Manages assigned workforce upgrade projects in terms of schedule, quality, communication, risk and scope of project & execute project within the defined timeline & Prepare Prod go-live checklist and communication plan in Azure DevOps

  • Temenos
    • Switzerland
    • Software Development
    • 700 & Above Employee
    • Service Delivery Manager
      • Feb 2021 - Mar 2022

      • Coordinate with clients for project implementation and post live support. • Function as the Single Point of Contact for all Support activities of NSA clients and achieve highest client satisfaction. • Work with Regional Project team understand various milestones and assist in achieving the milestones successfully. • Act as an advocate for the client, understand the criticality and prioritize internally for faster resolution. • Manage client escalations by bringing the right… Show more • Coordinate with clients for project implementation and post live support. • Function as the Single Point of Contact for all Support activities of NSA clients and achieve highest client satisfaction. • Work with Regional Project team understand various milestones and assist in achieving the milestones successfully. • Act as an advocate for the client, understand the criticality and prioritize internally for faster resolution. • Manage client escalations by bringing the right attention from the teams and engaging with client to address the concerns. • Escalate internally to management on critical issues and potential escalations. • Monitor tickets of clients and follow-up for timely resolution. • Provide daily/ weekly/ monthly status report for client on the progress / resolution. • To provide quarterly dashboard report for the management on the status of each client. • Monitor deliverables of the local developments such as FSD, TS, BRD. • Different levels of support activity based on SLA agreement during the SIT/ UAT / Live stage. Show less • Coordinate with clients for project implementation and post live support. • Function as the Single Point of Contact for all Support activities of NSA clients and achieve highest client satisfaction. • Work with Regional Project team understand various milestones and assist in achieving the milestones successfully. • Act as an advocate for the client, understand the criticality and prioritize internally for faster resolution. • Manage client escalations by bringing the right… Show more • Coordinate with clients for project implementation and post live support. • Function as the Single Point of Contact for all Support activities of NSA clients and achieve highest client satisfaction. • Work with Regional Project team understand various milestones and assist in achieving the milestones successfully. • Act as an advocate for the client, understand the criticality and prioritize internally for faster resolution. • Manage client escalations by bringing the right attention from the teams and engaging with client to address the concerns. • Escalate internally to management on critical issues and potential escalations. • Monitor tickets of clients and follow-up for timely resolution. • Provide daily/ weekly/ monthly status report for client on the progress / resolution. • To provide quarterly dashboard report for the management on the status of each client. • Monitor deliverables of the local developments such as FSD, TS, BRD. • Different levels of support activity based on SLA agreement during the SIT/ UAT / Live stage. Show less

  • Sutherland
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT - Project Manager
      • Mar 2016 - Feb 2021

      Collaborated to develop Project Management Office methodology using Smart sheet and Team works PM Tool and documentation to streamline project submission and implementation. ● Managing the deployment and end to end support for ProHance tool which is a part of Sutherland Insight across various Geo’s. ● Projects successfully managed end to end on Facilities, Logistics and Procurement dashboard in Power BI for Sutherland. ● Designed and implemented processes for standardizing… Show more Collaborated to develop Project Management Office methodology using Smart sheet and Team works PM Tool and documentation to streamline project submission and implementation. ● Managing the deployment and end to end support for ProHance tool which is a part of Sutherland Insight across various Geo’s. ● Projects successfully managed end to end on Facilities, Logistics and Procurement dashboard in Power BI for Sutherland. ● Designed and implemented processes for standardizing procurement systems, functions and processes. ● Negotiated multi-million-dollar contracts for infrastructure support, software acquisitions and support services. ● Identified and documented savings opportunities, by consolidating contracts and re-negotiating pricing and service level agreements with vendors. ● Managed large-scale document analysis and retention project. ● Developed and driven end to end Prism Tool which is an Application designed to manage and monitor the agents effectively and track their efficiency and productivity. As Business Relationship Manager Ensuring on-time and cost-effective implementation of IT projects as well as delivering value to the Service Delivery team. ● Providing effective resolution to customer queries and improving relationships with the clients by anticipating their future requirements, thereby ensuring a positive customer experience. ● Refreshing of Incident / Change Management for Travel Vertical to get aligned to parent organization. ● Project Managed Capacity Integration by Data collection and Stakeholder engagement and Communication. ● POC for RFPs for Travel Vertical from Technology Standpoint. ● Handled client escalation and shown tremendous improvement for the action items. ● Leading Travel vertical from Technology team for all the Issues, Projects and Client engagements. ● Driving Customer Experience to result and Service Delivery Satisfaction. ● Governance across board with SD Management to deliver KPIs and SLAs with the industry framework. Show less Collaborated to develop Project Management Office methodology using Smart sheet and Team works PM Tool and documentation to streamline project submission and implementation. ● Managing the deployment and end to end support for ProHance tool which is a part of Sutherland Insight across various Geo’s. ● Projects successfully managed end to end on Facilities, Logistics and Procurement dashboard in Power BI for Sutherland. ● Designed and implemented processes for standardizing… Show more Collaborated to develop Project Management Office methodology using Smart sheet and Team works PM Tool and documentation to streamline project submission and implementation. ● Managing the deployment and end to end support for ProHance tool which is a part of Sutherland Insight across various Geo’s. ● Projects successfully managed end to end on Facilities, Logistics and Procurement dashboard in Power BI for Sutherland. ● Designed and implemented processes for standardizing procurement systems, functions and processes. ● Negotiated multi-million-dollar contracts for infrastructure support, software acquisitions and support services. ● Identified and documented savings opportunities, by consolidating contracts and re-negotiating pricing and service level agreements with vendors. ● Managed large-scale document analysis and retention project. ● Developed and driven end to end Prism Tool which is an Application designed to manage and monitor the agents effectively and track their efficiency and productivity. As Business Relationship Manager Ensuring on-time and cost-effective implementation of IT projects as well as delivering value to the Service Delivery team. ● Providing effective resolution to customer queries and improving relationships with the clients by anticipating their future requirements, thereby ensuring a positive customer experience. ● Refreshing of Incident / Change Management for Travel Vertical to get aligned to parent organization. ● Project Managed Capacity Integration by Data collection and Stakeholder engagement and Communication. ● POC for RFPs for Travel Vertical from Technology Standpoint. ● Handled client escalation and shown tremendous improvement for the action items. ● Leading Travel vertical from Technology team for all the Issues, Projects and Client engagements. ● Driving Customer Experience to result and Service Delivery Satisfaction. ● Governance across board with SD Management to deliver KPIs and SLAs with the industry framework. Show less

  • Zanusys Limited UK
    • London, United Kingdom
    • Service Delivery Manager
      • Jun 2014 - Mar 2016

      Zanusys was incorporated in year 2013 The Company’s principal activity is services consulting and resourcing and support of ERP and CRM Products. o End to End SAP Product management named ESB Apps across UK & Europe. o Cost case analysis , Statement Of work and IT Training Zanusys was incorporated in year 2013 The Company’s principal activity is services consulting and resourcing and support of ERP and CRM Products. o End to End SAP Product management named ESB Apps across UK & Europe. o Cost case analysis , Statement Of work and IT Training

  • Christie's
    • United Kingdom
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Environmental and Release Manager
      • Mar 2014 - Jun 2014

      Single point of contact for the Christie’s Environment and Release deployments including tools and patches release. Managing Siebel / JD Edwards/Oracle OBIEE. o Responsible for Environment plan and engaging cut over dates for Data Migration testing, Integration testing, and System testing. o Single owner for the whole Christie’s Environment and planned set for the New York Go live production servers and standalone training servers. o Engaging and reviewing defects and promotion codes… Show more Single point of contact for the Christie’s Environment and Release deployments including tools and patches release. Managing Siebel / JD Edwards/Oracle OBIEE. o Responsible for Environment plan and engaging cut over dates for Data Migration testing, Integration testing, and System testing. o Single owner for the whole Christie’s Environment and planned set for the New York Go live production servers and standalone training servers. o Engaging and reviewing defects and promotion codes from the developers and promoting it to the respective production servers. o Brought into oversee the release and environment management and cut over strategy for Christie’s major transformation programme upgrading their core business systems. o Accountable for delivery of Releases from deployment to Production, ensuring necessary plans and resources are in place and that required standards have been met for transition into business as usual support. o Handling infrastructure requests and issues and managing the resolution of these with the various technical teams. o Involved in infrastructure design for new projects including integrating new Cloud based solutions with the existing enterprise architecture. o Overseeing the delivery from multiple vendors and consulting organisations and handling the complexity of different delivery timelines and priorities. o Identification and stakeholder consultation of release scope ensuring delivery of programmes, projects and BAU change is accounted for and risk is managed. o Coordinating multiple offshore teams’ (India & US) delivery into the release management processes. o Supporting the review, validation, prioritisation, updating and scheduling of all releases. Working to the Service Introduction, Change Management, Release and Deployment Management processes to deliver Releases through their lifecycle. Show less Single point of contact for the Christie’s Environment and Release deployments including tools and patches release. Managing Siebel / JD Edwards/Oracle OBIEE. o Responsible for Environment plan and engaging cut over dates for Data Migration testing, Integration testing, and System testing. o Single owner for the whole Christie’s Environment and planned set for the New York Go live production servers and standalone training servers. o Engaging and reviewing defects and promotion codes… Show more Single point of contact for the Christie’s Environment and Release deployments including tools and patches release. Managing Siebel / JD Edwards/Oracle OBIEE. o Responsible for Environment plan and engaging cut over dates for Data Migration testing, Integration testing, and System testing. o Single owner for the whole Christie’s Environment and planned set for the New York Go live production servers and standalone training servers. o Engaging and reviewing defects and promotion codes from the developers and promoting it to the respective production servers. o Brought into oversee the release and environment management and cut over strategy for Christie’s major transformation programme upgrading their core business systems. o Accountable for delivery of Releases from deployment to Production, ensuring necessary plans and resources are in place and that required standards have been met for transition into business as usual support. o Handling infrastructure requests and issues and managing the resolution of these with the various technical teams. o Involved in infrastructure design for new projects including integrating new Cloud based solutions with the existing enterprise architecture. o Overseeing the delivery from multiple vendors and consulting organisations and handling the complexity of different delivery timelines and priorities. o Identification and stakeholder consultation of release scope ensuring delivery of programmes, projects and BAU change is accounted for and risk is managed. o Coordinating multiple offshore teams’ (India & US) delivery into the release management processes. o Supporting the review, validation, prioritisation, updating and scheduling of all releases. Working to the Service Introduction, Change Management, Release and Deployment Management processes to deliver Releases through their lifecycle. Show less

  • AstraZeneca
    • United Kingdom
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • ADM Project Manager
      • Oct 2013 - Dec 2013

      Handled two projects through the development life-cycle, engaging technology stakeholders to define: project roadmap, scope, goals, deliverables, resources, estimates, risks, scope, milestones, deployment and maintenance plans. Leadership in managing people in a team-oriented and collaborative environment, adapting and responding to changes in the environment and priorities. Responsibilities: • As liason between client and development team, created statements of work, project… Show more Handled two projects through the development life-cycle, engaging technology stakeholders to define: project roadmap, scope, goals, deliverables, resources, estimates, risks, scope, milestones, deployment and maintenance plans. Leadership in managing people in a team-oriented and collaborative environment, adapting and responding to changes in the environment and priorities. Responsibilities: • As liason between client and development team, created statements of work, project scope, feature requirements, functional and technical specifications, and estimates based on business requirements for additional requirement from the client. • Managed budget for 4-person on-shore & 2-person off-shore team. • Manage end-to-end requirements by working with the project sponsor, designers, business/technical analysis, and various functional teams to document business and functional requirements, which may include external vendors/3rd parties/global teams. • Managing all project deliverables, including scope and technical design documents. Developing, maintaining, optimizing, and analyzing project schedules and being able to act in a consultative role to determine and communicate trade-off decisions affecting project scope and delivery dates. • Lead, manage and motivate the project team members to provide maximum benefit to the business, exceeding expectations for delivery and performance. • Ability to manage off shore resources and co-ordination with technical operations on deployment. Ensuring that decision making is done in a timely fashion and is communicated clearly. Actively contribute to the ongoing improvement of the project management principals to ensure effective project delivery. Show less Handled two projects through the development life-cycle, engaging technology stakeholders to define: project roadmap, scope, goals, deliverables, resources, estimates, risks, scope, milestones, deployment and maintenance plans. Leadership in managing people in a team-oriented and collaborative environment, adapting and responding to changes in the environment and priorities. Responsibilities: • As liason between client and development team, created statements of work, project… Show more Handled two projects through the development life-cycle, engaging technology stakeholders to define: project roadmap, scope, goals, deliverables, resources, estimates, risks, scope, milestones, deployment and maintenance plans. Leadership in managing people in a team-oriented and collaborative environment, adapting and responding to changes in the environment and priorities. Responsibilities: • As liason between client and development team, created statements of work, project scope, feature requirements, functional and technical specifications, and estimates based on business requirements for additional requirement from the client. • Managed budget for 4-person on-shore & 2-person off-shore team. • Manage end-to-end requirements by working with the project sponsor, designers, business/technical analysis, and various functional teams to document business and functional requirements, which may include external vendors/3rd parties/global teams. • Managing all project deliverables, including scope and technical design documents. Developing, maintaining, optimizing, and analyzing project schedules and being able to act in a consultative role to determine and communicate trade-off decisions affecting project scope and delivery dates. • Lead, manage and motivate the project team members to provide maximum benefit to the business, exceeding expectations for delivery and performance. • Ability to manage off shore resources and co-ordination with technical operations on deployment. Ensuring that decision making is done in a timely fashion and is communicated clearly. Actively contribute to the ongoing improvement of the project management principals to ensure effective project delivery. Show less

  • Glamox Luxonic
    • United Kingdom
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • External Consultant as a part of MBA curriculum for Consulting module.
      • Feb 2012 - Sep 2012

      This project was requested by Luxonic Lighting PLC, an owner-managed SME based in Basingstoke that develop, design and manufacture high-quality commercial lighting and control systems. Sustainability: An Economically Viable Future? The overall project was to analyse whether it is of strategic advantage for Luxonic to develop and actively pursue ‘sustainable’ policies and practices. The task for this consultancy project is to ‘Research into and define what sustainability (and… Show more This project was requested by Luxonic Lighting PLC, an owner-managed SME based in Basingstoke that develop, design and manufacture high-quality commercial lighting and control systems. Sustainability: An Economically Viable Future? The overall project was to analyse whether it is of strategic advantage for Luxonic to develop and actively pursue ‘sustainable’ policies and practices. The task for this consultancy project is to ‘Research into and define what sustainability (and sustainability sub-sets, e.g. CSR) actually is, how that translates to the marketplace Luxonic operates in’. Show less This project was requested by Luxonic Lighting PLC, an owner-managed SME based in Basingstoke that develop, design and manufacture high-quality commercial lighting and control systems. Sustainability: An Economically Viable Future? The overall project was to analyse whether it is of strategic advantage for Luxonic to develop and actively pursue ‘sustainable’ policies and practices. The task for this consultancy project is to ‘Research into and define what sustainability (and… Show more This project was requested by Luxonic Lighting PLC, an owner-managed SME based in Basingstoke that develop, design and manufacture high-quality commercial lighting and control systems. Sustainability: An Economically Viable Future? The overall project was to analyse whether it is of strategic advantage for Luxonic to develop and actively pursue ‘sustainable’ policies and practices. The task for this consultancy project is to ‘Research into and define what sustainability (and sustainability sub-sets, e.g. CSR) actually is, how that translates to the marketplace Luxonic operates in’. Show less

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Client Support Manager
      • Jan 2009 - Jan 2011

      Clients: Astra Zeneca – United Kingdom, United States, Sweden. APMM – Sweden Vodafone – Turkey Bell - Canada Responsibilities: • Acted as point of contact to the Delivery Project Executive (DPE) for all requirements and deliverables. Ensuring deliverables are funded and approved by the DPE. • Involved with Project Managers as projects transition to steady-state. Attended Production Readiness Reviews for all projects and verifying all documentation and support… Show more Clients: Astra Zeneca – United Kingdom, United States, Sweden. APMM – Sweden Vodafone – Turkey Bell - Canada Responsibilities: • Acted as point of contact to the Delivery Project Executive (DPE) for all requirements and deliverables. Ensuring deliverables are funded and approved by the DPE. • Involved with Project Managers as projects transition to steady-state. Attended Production Readiness Reviews for all projects and verifying all documentation and support processes are in place for steady-state support. • Ensured Project Managers have no open issues that need resolution and applications have met all steady-state criteria before completing transition. • Creation of Deal and Solution summary for the delivery readiness review cycle. • Create and maintain SOW (Statement of Work) for new deals and existing deals. • Maintain and update Master Account List and the work packets in the steady state. • Involved in creating and assigning the breakup of work between various service line components within the competencies defined. • Prepare and review compliance Task Matrix to define the support of request for service and deliver what has been requested within the constraints defined. • Review risk and assumptions from competencies and sent to Business assurance team for review (new project deals). • Involved in hiring of Project Managers to the team based on the OAM (Operational Accountability Model). • Responsible for preparing the commercials for the project. • Prime owner for engagement handovers of the project for new deals.

    • Release Manager
      • Nov 2008 - Jan 2011

      Clients: Astra Zeneca – United Kingdom, United States, Sweden. APMM - Sweden • Spearheading responsible for Creation and review of Release Plan, Release Strategy and related artifacts for the various Releases and Production support activities being handled by offshore team members. • Liaising with the Knowledge & training manager and provide release documents in order to develop training content for the key user training. • Maintaining ongoing information concerning all… Show more Clients: Astra Zeneca – United Kingdom, United States, Sweden. APMM - Sweden • Spearheading responsible for Creation and review of Release Plan, Release Strategy and related artifacts for the various Releases and Production support activities being handled by offshore team members. • Liaising with the Knowledge & training manager and provide release documents in order to develop training content for the key user training. • Maintaining ongoing information concerning all Releases throughout the Release lifecycle, including updates of information about specific Releases, closure of Release records and tracking of Releases through the stages within the lifecycle. • Negotiate release content with client and internal Lines of Service for inclusion on the release schedule • Schedules release milestones, monitors progress, monitor and track completion of release deliverable's. • Effectively manages and logs risks and issues and escalates when necessary. • Implemented activities/ processes to achieve repetition of solution implementation to assist in cost control improve margins and optimize operational efficiency. • Maintaining ongoing information concerning all Releases throughout the Release lifecycle, including updates of information about specific Releases, closure of Release records and tracking of Releases through the stages within the life cycle. • Worked directly with the business (Application Managers/ System Owners) and is primarily responsible for the planning, preparation and scheduling of releases. Specific responsibilities include to effectively planning appropriate patching schedules. • Chairing and Managing Change Meetings. Participating in Project and Tracking Meetings. • Establishing co-operative working relationships with 3rd Parties and key business customers and Investigation of problems caused by Change to ensure lessons learnt by conducting retrospective meeting.

  • CSC
    • United States
    • Information Technology & Services
    • 700 & Above Employee
    • IT Administrator - Level II
      • Sep 2007 - Nov 2008

      Worked with Systems department in Covansys as a IT Administrator; providing technical support to the Covansys employees who work in Covansys Chennai office and in Global offices with the issues related to Covansys provided pc, laptop, software, applications and peripherals. Responsibilities: As a Team Lead: • Handled a team with the size of 5 members • Coordinating with various internal departments to ensure that the user issues or requests processed on time •… Show more Worked with Systems department in Covansys as a IT Administrator; providing technical support to the Covansys employees who work in Covansys Chennai office and in Global offices with the issues related to Covansys provided pc, laptop, software, applications and peripherals. Responsibilities: As a Team Lead: • Handled a team with the size of 5 members • Coordinating with various internal departments to ensure that the user issues or requests processed on time • Escalation management on any network, server outage based on the email and call alerts. • MIS generation E.g. Weekly report, Ipass report and Monthly report etc. • Providing support and training to the team members on any updates in support process and also hold the responsibility of training new joinees in the team • Tracking of team member’s ticket status and its closure to meet the SLA As a Team Member: • Providing 24x7 support by solving technical queries through Telephone and Email for employees of Covansys and Clients. • Installation and configuration various system and application software • Raising incident tickets pertaining to IT Infrastructure across the globe • Raising Change tickets and assigning them to the Change management Team for their resolution. • Mailbox migration and account creation/deletion on the Active Directory • Monitoring the WAN links mail alerts and server connectivity and raising incidents based on alerts of IT Infrastructure across the globe. • Receiving and alerting Production Abends based on priority to the support team thus maintaining Service levels. • Supporting internal application like Solomon, Timesheet, Skill port, SAP client installation and configuration etc. Environment: Windows XP, Windows 2000, Windows 2003 Show less Worked with Systems department in Covansys as a IT Administrator; providing technical support to the Covansys employees who work in Covansys Chennai office and in Global offices with the issues related to Covansys provided pc, laptop, software, applications and peripherals. Responsibilities: As a Team Lead: • Handled a team with the size of 5 members • Coordinating with various internal departments to ensure that the user issues or requests processed on time •… Show more Worked with Systems department in Covansys as a IT Administrator; providing technical support to the Covansys employees who work in Covansys Chennai office and in Global offices with the issues related to Covansys provided pc, laptop, software, applications and peripherals. Responsibilities: As a Team Lead: • Handled a team with the size of 5 members • Coordinating with various internal departments to ensure that the user issues or requests processed on time • Escalation management on any network, server outage based on the email and call alerts. • MIS generation E.g. Weekly report, Ipass report and Monthly report etc. • Providing support and training to the team members on any updates in support process and also hold the responsibility of training new joinees in the team • Tracking of team member’s ticket status and its closure to meet the SLA As a Team Member: • Providing 24x7 support by solving technical queries through Telephone and Email for employees of Covansys and Clients. • Installation and configuration various system and application software • Raising incident tickets pertaining to IT Infrastructure across the globe • Raising Change tickets and assigning them to the Change management Team for their resolution. • Mailbox migration and account creation/deletion on the Active Directory • Monitoring the WAN links mail alerts and server connectivity and raising incidents based on alerts of IT Infrastructure across the globe. • Receiving and alerting Production Abends based on priority to the support team thus maintaining Service levels. • Supporting internal application like Solomon, Timesheet, Skill port, SAP client installation and configuration etc. Environment: Windows XP, Windows 2000, Windows 2003 Show less

  • Ambience Associates
    • Chennai Area, India
    • IT Administrator - Level I
      • Nov 2006 - Sep 2007

      Worked with Systems department in Covansys India Pvt Ltd, as a sub contractor; provided technical support to the Covansys employees who work in Covansys Chennai office and also in Global offices with the issues related to Covansys provided pc, laptop, software’s and peripherals. Responsibilities: • User accounts creation and deletion in Active Directory. • Troubleshooting day to day IT related issues faced by the employees of Covansys. • Installation and configuration… Show more Worked with Systems department in Covansys India Pvt Ltd, as a sub contractor; provided technical support to the Covansys employees who work in Covansys Chennai office and also in Global offices with the issues related to Covansys provided pc, laptop, software’s and peripherals. Responsibilities: • User accounts creation and deletion in Active Directory. • Troubleshooting day to day IT related issues faced by the employees of Covansys. • Installation and configuration various system and application software. Show less Worked with Systems department in Covansys India Pvt Ltd, as a sub contractor; provided technical support to the Covansys employees who work in Covansys Chennai office and also in Global offices with the issues related to Covansys provided pc, laptop, software’s and peripherals. Responsibilities: • User accounts creation and deletion in Active Directory. • Troubleshooting day to day IT related issues faced by the employees of Covansys. • Installation and configuration… Show more Worked with Systems department in Covansys India Pvt Ltd, as a sub contractor; provided technical support to the Covansys employees who work in Covansys Chennai office and also in Global offices with the issues related to Covansys provided pc, laptop, software’s and peripherals. Responsibilities: • User accounts creation and deletion in Active Directory. • Troubleshooting day to day IT related issues faced by the employees of Covansys. • Installation and configuration various system and application software. Show less

  • 24/7 Customer Service
    • Chennai Area, India
    • Technical support executive
      • Nov 2005 - May 2006

      Responsibilities: • Troubleshooted Dell customer’s laptops and desktops • Hardware and Software configuration. Responsibilities: • Troubleshooted Dell customer’s laptops and desktops • Hardware and Software configuration.

  • Tata Consultancy Services
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Trainee
      • Dec 2004 - May 2005

      Project Name: The Report Writing Tool (Banking Sector) Description: The aim of Report Writing Tool is to target the banking sector, which does not require much of an expertise to publish high quality reports with unlimited data formatting. It supports multiple report styles. Users can combine queries into a single high quality report and can access data required for the report from any database management system. Module: Scheduling Scheduling deals with process of… Show more Project Name: The Report Writing Tool (Banking Sector) Description: The aim of Report Writing Tool is to target the banking sector, which does not require much of an expertise to publish high quality reports with unlimited data formatting. It supports multiple report styles. Users can combine queries into a single high quality report and can access data required for the report from any database management system. Module: Scheduling Scheduling deals with process of generating a particular task with respect to date or time. This module deals with scheduling the available reports. The scheduled reports has to be generated automatically with respect to Daily, weekly, Monthly, Quarterly, Half yearly and yearly basis. The end user will specify the number of units in that particular city or state and also the business rules and holiday rules during the installation of Report Writer software. Show less Project Name: The Report Writing Tool (Banking Sector) Description: The aim of Report Writing Tool is to target the banking sector, which does not require much of an expertise to publish high quality reports with unlimited data formatting. It supports multiple report styles. Users can combine queries into a single high quality report and can access data required for the report from any database management system. Module: Scheduling Scheduling deals with process of… Show more Project Name: The Report Writing Tool (Banking Sector) Description: The aim of Report Writing Tool is to target the banking sector, which does not require much of an expertise to publish high quality reports with unlimited data formatting. It supports multiple report styles. Users can combine queries into a single high quality report and can access data required for the report from any database management system. Module: Scheduling Scheduling deals with process of generating a particular task with respect to date or time. This module deals with scheduling the available reports. The scheduled reports has to be generated automatically with respect to Daily, weekly, Monthly, Quarterly, Half yearly and yearly basis. The end user will specify the number of units in that particular city or state and also the business rules and holiday rules during the installation of Report Writer software. Show less

Education

  • University of Southampton
    Master of Business Administration (MBA), Business Administration and Management, General, Consulting
    2011 - 2012
  • D.G.Vaishnav College (University of Madras)
    Master of Science (MSc), Information Technology
    2003 - 2005
  • D.G.Vaishnav College (University of Madras)
    Bachelor of Science (BSc), Computer Science
    2000 - 2003

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