Experience

Metsä Board

• Finland
• Paper and Forest Product Manufacturing
• 500 - 600 Employee

• Sales Operations Manager

  • Mar 2022 - Present

  - Service Manager External Converting as part of the Sales & Operations Planning Team- Responsible for external converting service in close contact with external business partners as well as Metsä Board S&OP Team, Customer Service, Production; IT- and Sales Department- Create and monitor monthly demand plan for ext. converting service- Involved in creation of annual demand plan together with S&OP Team- Plan inventory flow, analyse statistical data and generate forecasting solutions by using all available analytical, marketing and sales data- Support Management with risk assessments and mitigation activities- Prepare and participate internal S&OP meetings and monthly review meetings with Sales Directors and Supply Chain Management- Contact for IT development requests, business processes and trainings

• Titel Customer Service Teamleader

  • Mar 2013 - Feb 2022

  - Leading Customer Service Teams of 5 – 12 persons- Prepare and hold meetings, presentations and trainings- Carry out various supply chain analyses- Customer Service Coordinator tasks (order handling, invoicing, daily contact with customers and Metsä Board supply chain departments)- SAP ERP Keyuser (system support, trainings, testings)- EDI Coordinator Frankfurt Office (integration, support, training)- Participation in various projects (robotics process automation, EDI integration, CSP 360 communication tool implementation)

• Supply Chain Analyst

  • Sep 2012 - Mar 2013

  - Market research and forecasting; customer behavior analysis; track sales allocations; prepare and hold presentations and meetings- Support of Customer Service Team Iberia

• Metsäliitto Trainee Programme

  • Sep 2011 - Aug 2012

  Work experience at various supply chain locations in different countries(Customer Service/UK+BE; Mill Supply Service/FI; Logistics/DE)



MK Travel

• Buenos Aires/ Argentina

• Internship Sales Assistant / Tourism Marketing

  • Aug 2010 - Oct 2010

  - Advertising campaigns - Customer Service - Organisation and reservation of tours - Advertising campaigns - Customer Service - Organisation and reservation of tours



Stamford Sports Ltd. t/a Trekmates

• Nottingham/ United Kingdom

• Title Internship European Sales Assistant

  • Sep 2007 - Feb 2008

  - preparation/attendance Winter ISPO 2008 and ZIMA Sport 2008 - Market researches, product presentations & translations, marketing campaigns - preparation/attendance Winter ISPO 2008 and ZIMA Sport 2008 - Market researches, product presentations & translations, marketing campaigns



Andreas Popp GmbH

• Auerbach i.Erz. /Germany

• Trainee Foreign Trade and wholesale merchant

  • Aug 1998 - Jul 2001