Experience

Abacode Cybersecurity & Compliance

• United States
• Computer and Network Security
• 1 - 100 Employee

• Director Program Management Office

  • Sep 2021 - Nov 2023

  • Directed the Project Management Team and provided oversight to the Professional Team, indirectly supervising their daily operations and activities. • Implemented and expanded the utilization of TaskRay, a project management tool, to introduce automation and enhance workflow efficiency within our operations. • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. • Cultivated and strengthened lasting client relationships… Show more • Directed the Project Management Team and provided oversight to the Professional Team, indirectly supervising their daily operations and activities. • Implemented and expanded the utilization of TaskRay, a project management tool, to introduce automation and enhance workflow efficiency within our operations. • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. • Created, monitored, and maintained comprehensive project schedules and budgets, ensuring efficient allocation of resources and timely execution of tasks. • Improved operational efficiency by modifying or introducing new processes to better align with client requirements and ensure optimal team performance, thereby mitigating process bottlenecks. Show less



Vology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager, Security Operations

  • Jul 2018 - Sep 2021

  • Manager and strategic leader, responsible for developing and overseeing policies for the SOC Services startup. • Incident Response leader who organizes communications and documents the team’s effort of detecting, analyzing and remediating any suspicious cyber security events for customers. • In charge of developing and operationalizing workflows and escalations path between the security team and other departments. • Objective and Key Result coach to assist leaders in building the… Show more • Manager and strategic leader, responsible for developing and overseeing policies for the SOC Services startup. • Incident Response leader who organizes communications and documents the team’s effort of detecting, analyzing and remediating any suspicious cyber security events for customers. • In charge of developing and operationalizing workflows and escalations path between the security team and other departments. • Objective and Key Result coach to assist leaders in building the company’s focus and direction to achieve impactful business outcomes. • Responsible for running our Security Awareness Training program which include phishing campaigns.

• Systems Administrator

  • Feb 2015 - Jul 2018

  Oldsmar, Florida • Supported over 400 users within the company including our several remote locations. • Supported the big move to our new building and assisted the infrastructure setup for the 250 employees who moved in. • Upkept user’s Office 365 Accounts, Active Directory, and group policies. • Monitored, maintained and troubleshooted when needed with the following applications: Mimecast, Trend Micro, Citrix, WebEx, VmWare, Veeam, ShoreTel, GoDaddy, Avigilon, Kantech and Dropbox. • Monitored,… Show more • Supported over 400 users within the company including our several remote locations. • Supported the big move to our new building and assisted the infrastructure setup for the 250 employees who moved in. • Upkept user’s Office 365 Accounts, Active Directory, and group policies. • Monitored, maintained and troubleshooted when needed with the following applications: Mimecast, Trend Micro, Citrix, WebEx, VmWare, Veeam, ShoreTel, GoDaddy, Avigilon, Kantech and Dropbox. • Monitored, maintained and troubleshooted hardware as well: including servers, nimble, security cameras, laptops, phones, printers and warehouse scanners. • Took lead in assisting the company in the SOC Audit and HIPAA Assessment.

• Service Desk Support Specialist

  • Jan 2014 - Feb 2015

  Oldsmar, Florida • Provided remote technical support to over 70 clients in the Tampa Bay Area. • Office 365 partner to assist in managing clients' accounts from creating new users to purchasing new licenses. • Provided support using MXLogic from monitoring SPAM, auditing messages, and supporting clients in disaster recoveries. • Verified client's backups of recovery points and replications and perform recoveries using Dell AppAssure. • Provided on-site assistant with desktop deployment… Show more • Provided remote technical support to over 70 clients in the Tampa Bay Area. • Office 365 partner to assist in managing clients' accounts from creating new users to purchasing new licenses. • Provided support using MXLogic from monitoring SPAM, auditing messages, and supporting clients in disaster recoveries. • Verified client's backups of recovery points and replications and perform recoveries using Dell AppAssure. • Provided on-site assistant with desktop deployment, emergencies, etc.



Pinellas County School Board

• Education Management
• 100 - 200 Employee

• User Support Technician

  • Jun 2013 - Jan 2014

  Largo, Florida • Monitored servers, databases, networks, and domain controllers. • Diagnosed and removed harmful malware from computers. • Provided daily application support for staff and parents. • Created and maintained accounts in Microsoft Exchange, Active Directory, and School Databases.



Pinellas County Virtual School

• Technology Technician

  • Jul 2012 - May 2013

  Largo • Responsible for keeping inventory of virtual school computers. • Trained students on using hardware and software with their computers. • Handled hardware repairs onsite for example keyboard replacements • Handled testing computer labs for major state test • Worked with our analysis team in effort to provide safety blocks for students using the internet.



Best Buy

• Retail
• 700 & Above Employee

• Mobile Lead

  • Oct 2011 - Jul 2012

  Clearwater • Drove sales and helped increase revenue and margin • Coached and trained employees on processes, goals, and customer service. • Handled customer issues that included dissatisfaction • Provided a positive environment to help my employees grow. • Taught Apple iPad and Android tablet classes. • Assisted with sales of phones, tablets, broadband cards, and services.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Geek Squad Counter Intelligence Agent

  • Nov 2010 - Oct 2011

  Clearwater, Florida •Was responsible for handling customer’s hardware issues. • Removed viruses and malware from customers computers. • Assisted in sales to increase our service revenue • Took initiative and trained employees on policies to make sure our security protocols were followed for protection of our customers and the business.



Best Buy

• Retail
• 700 & Above Employee

• Customer Service Front End Lead

  • Aug 2008 - Nov 2010

  Clearwater • Participated in Women's Leadership Forum (W.O.L.F.) to engage women into shopping with electronics and appliances. • Was responsible for counting down cash drawers and handling the nightly deposits. • Handled customer concerns with sales and returns.