Experience

Hilton Kuching
• Assistant Reservations Manager
• Assistant Sales Manager

  • Oct 2013 - Sep 2020

  Position Summary: -To handle and manage travel agencies and tourism related accounts -To handle MICE enquiries from event companies or industries related accounts -Co-ordinates on banquet/room/outlets sales function of the department -Responsible for promoting hotel's various programs such as room sales, F&B sales, hotel packages, function and banquet sales that may be promoted time to time -Makes tele-sales calls, outhouse calls and meeting guests -Conducts sales briefing from time to time -Responsible for updating in Delphi system daily call activities. Competitors' activities and feedback on clients experience and market trend should be shared in daily briefing. -Maintain the highest standard of professionalism, ethics and attitude towards all hotel guests, clients and team member -Handles familiarization /site inspection trips for current and potential clients -Development of new business accounts and follow up leads and coordination of all details to final sales -Assist in the recovery of bad debts -Travel to other locations for sales training Show less