Sr Engineering Manager

• Jun 2022 - Present

Sr Engineering Manager

• Aug 2020 - Present

Sr Data Integration Analyst

• May 2017 - Aug 2020

Sr Implementation Consultant

• Jun 2016 - Mar 2017

Interface Integrations for LifePoint facilities Carry out the implementation for interfaces at recently acquired LifePoint facilities across the US following a detailed project plan and in accordance with the contracted project scope. Identify issues encountered during the implementation of client products and when interfacing with 3rd party systems Assist the customer with the parameterization and configuration necessary to deliver functionality defined in the contract scope documentation Serve as the client's application expert, ensuring the system set up supports workflow decisions Liaise with the client, Project Managers, and Solution Consulting to understand the client's conversion, go-live and rollout strategies and to ensure that the solution meets the client's business needs Deliver advice, guidance and recommendations on system configuration and implementation best practices Identify, analyze and document client business requirements Provide weekly status reports throughout the project lifecycle to assist management eliminate risks and increase the likelihood of project success Knowledge of healthcare business to promote better understanding of the client's business and how their products can enhance other businesses

Technical Solutions Consultant

• May 2012 - Jun 2016

Team manager for Data Intake Led team of 5 onshore and 11 offshore data analysts Technical Knowledge: Apply advanced technical and business knowledge to solve application issues that are critical or high-risk. Independently integrate technical knowledge and business understanding to create superior solutions for HP and for customers  Incident Management: Resolve single and cross technology/application incidents independently. Document known errors and work arounds. Works with team members, delivery centers, and other HP organizations to resolve unusually complex or cross-technology incidents Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer needs. Participates in a Change Advisory Board. Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users’ areas, including transformation. Configuration Management: Oversee configuration management processes, resolve issues, and implement processes to improve efficiencies.  Mentor less-experienced team members on all areas of Applications Management work Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer Liaison between client and HP for technical solutions Worked as the Business Analyst, Business Systems Analyst and the Project Manager for many Data Intake related projects Analyzed and researched anomalies from data received from external vendors Coordinate and mediate issue resolution across functional areas of the business Develop procedures to improve performance in customer environments Perform root cause analysis for database incidents Apply SME knowledge to solve technical problems

Operations Manager

• 2006 - 2011

Partner Operations Manager  Managed the company’s largest client, operationally Project management, implementation thru to installation and follow thru for success Analyzed data with adhoc reporting pulls, summarized and reported to upper management Coordinates operational activities related to the setup, enrollment, billing and servicing of members with both internal contacts and directly with our marketing partner’s operational contacts Monitor and analyze issues requiring database maintenance or special processing and provide requirements to correct Monitor/analyze billing success rates and suggest process improvements to drive higher bill through rates

Balancing Specialist

• 2000 - 2006