Experience

GO Rentals New Zealand

• New Zealand
• Travel Arrangements
• 1 - 100 Employee

• Customer Services Manager

  • May 2019 - Present

• Customer Services Manager

  • Nov 2017 - May 2019

• CSR Team Leader

  • Jun 2015 - Nov 2017

  Supervising a team of CSRs ensuring that correct processes and procedures are undertaken to provide exceptional and timely service to the customers;Providing leadership and motivation to team members to achieve excellent sales results and targets;Assisting with training; providing direction and feedback for respective team members;Liaising with other organisational departments, suppliers and customers to identify and respond effectively to customers' needs and expectations;While maintaining the quality of products and services provided by the company, offering suggestions and recommendations to improve current processes, preparing reports and other supporting material for Senior Management. Show less



Unitec YoungMinds

• United States
• Education

• Marketing Consultant

  • Aug 2014 - Jun 2015

  Advising West Auckland SMEs on marketing and business strategy issues; Conducting market research and analysis; Digital marketing audit and online business strategy development; Online marketing facilitation, including Online Advertising, Email Marketing and Social Media Marketing. Advising West Auckland SMEs on marketing and business strategy issues; Conducting market research and analysis; Digital marketing audit and online business strategy development; Online marketing facilitation, including Online Advertising, Email Marketing and Social Media Marketing.



Vladshop.info (Dance & Sportswear Retailer)

• Project Manager/Marketing Coordinator

  • Jul 2012 - Jan 2014

  Conducting market surveys, selecting stock & suppliers, web site construction, promotional and advertising activities, handling orders, communicating with clients. Conducting market surveys, selecting stock & suppliers, web site construction, promotional and advertising activities, handling orders, communicating with clients.



Pegas Touristik (International Tour Operator)

• Team Leader (Chief Guide)

  • Apr 2010 - Jun 2012

  My responsibilities comprised providing operational and informational support for inbound tourist groups within the assigned travel destinations; being responsible for effective cooperation with local suppliers in organizing transfers, excursions and other services for inbound tourists, organizing work of hotel/transfer guides' teams, providing training and controlling their work performance; making sure that sales targets are met and customers are satisfied; solving problems and handling major complaints; performing market surveys on customers' needs and expectations. Show less

• Customer service & Sales Representative (Hotel Guide)

  • Apr 2007 - Mar 2010

  Providing full customer support for inbound tourist groups, selling excursions and other services to the tourists, problem solving.