Experience

INKI.TECH
• Romania
• Financial Services
• Chief Operating Officer

  • Sep 2021 - Present

iSTYLE Europe
• Denmark
• Furniture and Home Furnishings Manufacturing
• Regional Manager Service&Business Development

  • Jan 2018 - Oct 2021


Istyle Eu

• Denmark
• Furniture and Home Furnishings Manufacturing

• Regional Service Manager CEE

  • Oct 2015 - Oct 2021

  Heading up service department at Istyle Group AASP Service network expansion on regional level. Building up and maintaining service network with repair centres and service points in CEE and Baltic. Business development , P&L focus. CRM system implementation , development and maintenance Contact centre implementation and management People management Contract management Heading up service department at Istyle Group AASP Service network expansion on regional level. Building up and maintaining service network with repair centres and service points in CEE and Baltic. Business development , P&L focus. CRM system implementation , development and maintenance Contact centre implementation and management People management Contract management



Sony Ericsson

• Spain
• Building Materials

• Product Quality CE & Service Account Manager HU, HR, RS, BA, ME

  • Sep 2011 - Sep 2015

  Product Quality: Responsible for customer satisfaction with managing their business related issues. Follow up on critical issues and secure the solution is place on time. Support and/or supervise Product Phase in/Maintenance. Service Account Management: The key drivers are economic efficiency and customer satisfaction. The Service Account Manager is also playing a key role in setting up, manage and develop the relevant service structure in order to meet the Customer(s) contractual conditions as well as expectations. This includes both local and off-shore solutions. Main target is to move the operation from “General Repair Service Offering” to “Customer Focused Repair Delivery” with flexibility for differentiation and operational excellence, resulting in customer and consumer satisfaction, as well as enhanced sales opportunities. • Customer Service Strategy & Account Planning • Project Management • Customer Relationship Management • Contract Management • Monitoring & Managing Performance • Capture Market /Customer / Demands and Opportunities • Managing Call Center Operations • Secure the Provision of Data & Business Intelligence • Customer Issue Management • WEEE Supervisor Show less

• Technical Support Manager for Central & Eastern Europe

  • Jan 2006 - Apr 2008

  Covering a territory up to 18 countries Responsible to optimise the service structure and technical solutions in line with Customer requirements and Sony Ericsson CS strategies throughout Central & Eastern Europe. Organizing trainings towards service suppliers. Daily technical issue management. Improving the service supplier’s performance throughout audits, trainings. Build up new service locations in those countries where we have stepped in with Sales (Ukraine, Kazakhstan, Montenegro, and Belorussia). Was actively involved in creating the framework and contract regulations & amendments for a new service structure setup to be implemented in Central and Eastern Europe. Show less



T-Mobile Hungary Co. Ltd

• Central repair service, VIP Customer service and Regional Service Manager

  • Jan 2001 - Feb 2005

  Co-ordinating the work of 70 subordinates and 40 business partners. Heading up 4 central work-territories of service: - Central repair service, - Major service - Customer services in the Budapest region - Country-wide car kit installation network Keeping contact and co-operating with domestic and international services and manufacturers. Leading projects, organizing team buildings. Responsible for technical support in T-Mobile service structure. Co-ordinating the work of 70 subordinates and 40 business partners. Heading up 4 central work-territories of service: - Central repair service, - Major service - Customer services in the Budapest region - Country-wide car kit installation network Keeping contact and co-operating with domestic and international services and manufacturers. Leading projects, organizing team buildings. Responsible for technical support in T-Mobile service structure.