Karolina Winczewska

Branch Manager at Rapier Employment Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • English Full professional proficiency
  • Polish Native or bilingual proficiency

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Bio

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5.0

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Mark Watts Assoc CIPD

Karolina was not only an asset to the business but became a good friend for life. She gives you 110% and is the most positive and proactive manager I’ve worked with for a very long time. She is dedicated to her role, ensuring she coaches and manages her people to the very best of her ability as well as ensuring the workplace in fully compliant and a fun team to be part of with the energy she puts in and leads with. Everything she manages always has the customer at the heart, Karolina goes above and beyond the norm and expectations. Any project Karolina takes on she succeeds making sure she gets the results through careful planning, innovating and delivering to a high standard, always. It been a pleasure to work alongside Karoline for over 5 years.

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Experience

    • United Kingdom
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Branch Manager
      • Feb 2020 - Present

    • Recruitment Consultant
      • Sep 2019 - Feb 2020

    • United Kingdom
    • Gambling Facilities and Casinos
    • 100 - 200 Employee
    • General Manager
      • Feb 2012 - Sep 2019

      • Taking a lead in building team for a brand new 5 million concept Gala Club and Pub • Developed and coached teams to deliver high standards of customer service called Gala Greatness • Individuals management by following performance and disciplinary process • Embed and engage teams to understand and live the company values and vision, through innovative thinking and creations of fun and motivational culture • Screened over 600 candidates to recruit 100 highly motivated and well performing team members • Leading a members recruitment for new club. Recruited 12,000 members in 4 months, which resulted in setting new record for the entire bingo industry • Delivered several motivational meetings to ensure high team morale • Determine areas of improvement for cost control and initiate changes.

    • United Kingdom
    • Restaurants
    • 700 & Above Employee
    • Manager
      • 2009 - 2012

      • Managed and maintained day to day operations with profit and loss accountability for a 2 million turnover restaurant • Through engaging and motivational management style my team was able to achieve 120% Same Store Sales growth year on year and beat EBIDA by 5% • Highly involved in training and developing teams, resulted in being tasked with trainer duties, responsible for the entire London Region which accounted for over 50 restaurants • Brought in over 200 of highly skilled and motivated team members, • Coached and developed just over 10 team members into becoming managers, • Attended a number of meetings and courses to ensure excellent and up to date people management was maintained • Delivered training, support and coaching for new starters, as well as existing team members

    • United Kingdom
    • Hospitality
    • 400 - 500 Employee
    • Assistant Manager
      • 2005 - 2008

      • Responsible for a team of 50 team members • Holding monthly meetings with team to ensure consistency and high performance • Maximising profit by maintaining food and beverage and service quality and ensure customers satisfaction • Demonstrated resilience and ability to upsell products, consistently meeting KPIs set for adding more value to sales • Significantly improved staff retention, by motivating and incentivising team members on regular basis • Responsible for a team of 50 team members • Holding monthly meetings with team to ensure consistency and high performance • Maximising profit by maintaining food and beverage and service quality and ensure customers satisfaction • Demonstrated resilience and ability to upsell products, consistently meeting KPIs set for adding more value to sales • Significantly improved staff retention, by motivating and incentivising team members on regular basis

Education

  • Akademia Wychowania Fizycznego i Sportu im. Jędrzeja Śniadeckiego w Gdańsku
    Master’s Degree, Physical Education Teaching and Coaching
    1998 - 2002
  • Business Management High School
    High School, Business, Management, Marketing, and Related Support Services
    1994 - 1998

Community

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