Karolina Twardowska
Administrative Manager at SDO Legal- Claim this Profile
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English Professional working proficiency
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German Limited working proficiency
Topline Score
Bio
Experience
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SDO Legal
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Poland
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Legal Services
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1 - 100 Employee
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Administrative Manager
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Sep 2017 - Present
• managing the office work, firm calendars of meetings, judicial commitments • keeping a register of incoming and outgoing letters – supervision over the proper documentation workflow • supervising the process of supplying the office with necessary materials and office supplies • invoicing clients on the basis of contracts • comprehensive organization of employee’s events • managing the team of 30 employees • managing of company cars schedules • managing of attorneys duties schedules in clients companies • managing of business events,travels for company managing partners • workplace training for employees Show less
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Maritime Safety & Security Ltd.
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Poland
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Professional Training and Coaching
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1 - 100 Employee
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Administrative Manager
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Dec 2014 - Sep 2017
• managing the office work • keeping the company records in accordance with the Company Quality Book • managing the office work of training center • organizing training, including shooting course, training on First Aid in tactical conditions, training on STCW Convention for seamen • keeping a register of incoming and outgoing letters – supervision over the proper documentation workflow • Cooperating in the field of maritime safety with Polish and foreign companies, mainly from Germany, Greece, Cyprus, Estonia, and UK • representing the company outside • caring for good corporate image • operating an office equipment – telephone, computer, fax, copier • supervising the process of supplying the office with necessary materials and office supplies • organizing my own work for the proper office functioning • supporting the coordination of Polish and foreign contracts • acting in the best interests of the company • representing the company outside – caring for good corporate image • creating a right corporate image when interacting with customers • records retention and archiving them in accordance with applicable law • vetting applications for the position of Marsec Operators for foreign companies dealing with ships protection in the area of Horn of Africa and Indian Ocean • keeping the ISO related records. Show less
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Jennifer Collection & Clinique Jennifer Sp. z o.o., Manager Beauty & Wellness Clinique Jennifer
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Szczecin, woj. zachodniopomorskie, Polska
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Manager Beauty&Wellness
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Mar 2014 - Oct 2014
developing documentation and acquiring permissions for opening SPA & WELLNESS facility and commissioning the complete facility to the owners • selecting the reservation and storage software for the clinic • providing complete equipment for the facility in relation to its wellness services (face and body cosmetics, massages, rehabilitation), medical services (consultancies in a different fields, minor aesthetic medicine treatments), hairdresser and nails styling services • preparing the treatment offer and sales strategy of the services offered in the clinic • preparing descriptions of the treatments • recruiting managers • recruiting employees to wellness department, medical section, reception • managing the team of 12 employees • training the reception staff, i.a. customer service in SPA facilities • planning special events and special offers • preparing occasional promotion campaigns • developing and executing contracts with hotels to sell the combined offers, so-called Hotel & Spa offers • acting in the best interests of the company • representing the company outside – caring for a good corporate image • creating a right corporate image when interacting with customers. Show less
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Manager of the Reception, Baltica Wellness&Spa
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Mar 2012 - Jun 2014
organizing work of the reception office • managing the team of 8 employees • training the reception staff, including the customer service • running SPA store • preparing the offer for sale of products and gadgets • drawing up and analyzing products sale reports • preparing work schedules for receptionists• organizing thematic events in the SPA facility • supervising the process of supplying the reception with necessary materials and office supplies • drawing up personnel reports • work time and employing records • drawing up cash reports • close cooperation with other departments – marketing, commercial, wellness and rehabilitation and HR departments • representing the company outside during trade shows and events. Show less
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Wellness and Rehabilitation Manager, Baltica Wellness&Spa
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Jul 2013 - Mar 2014
organizing work of the department • managing the team of 20 therapists and cosmetologists• carrying out settlements with tenants on the premises • preparing the treatments sale offer for promotional campaigns • drawing up and analysis of services sale reports • creating recipes for treatments • developing employees work schedules • developing and implementing the employee's motivation systems • supervising the supply of cosmetics store • drawing up sale reports • work time records • close cooperation with other departments – marketing, commercial, reception and HR departments. Show less
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Shift Manager, Reservations Specialist, Baltica Wellness&Spa
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May 2010 - Feb 2012
handling orders of the Polish and foreign travel agencies for group treatments reservation• preparing quarterly promotions • drawing up and analysis of SPA packages sale reports• developing treatment packages for group and individual customers • organizing occasional events, i.e. birthday parties, name days, hen parties • monitoring and coordination of reservations made by reception department • SPA products to the key customers • sale and reservation of Hotel & SPA packages • acquiring new customers • caring for good corporate image. Show less
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Receptionist, Baltica Wellness&Spa
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Apr 2009 - Apr 2010
individual and group customers service • advising in choosing wellness and rehabilitation services• selling products in the SPA shop • selling gift cards, season tickets, packages • coordinating the documentation workflow between SPA receptions and other departments • opening and closing the facility by myself.
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Rojax CNC Machining Sp. z o.o.
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Szczecin, woj. zachodniopomorskie, Polska
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Assistant of the President
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2014 - 2014
control over the documentation workflow, correspondence and information flow within the company • managing the office work • handling key customers orders, mainly from Germany, Norway, UK • translating details documentation from English into Polish • preparing documentation and certificates of products • acquiring new customers • caring for good corporate image • operating the office equipment • managing the office work • supporting the coordination of foreign contracts. control over the documentation workflow, correspondence and information flow within the company • managing the office work • handling key customers orders, mainly from Germany, Norway, UK • translating details documentation from English into Polish • preparing documentation and certificates of products • acquiring new customers • caring for good corporate image • operating the office equipment • managing the office work • supporting the coordination of foreign contracts.
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Pazim Sp. z o.o.
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Szczecin, woj. zachodniopomorskie, Polska
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Receptionist, Restaurant and Hotel Ładoga
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Jun 2008 - Feb 2009
selling hotel services • checking guests in and out • handling hotel documentation • controlling the documentation workflow, correspondence and information flow within the hotel • making reservations in restaurants of the facility • selling products in the hotel shop • drawing up cash reports • drawing up worktime and employing records, hiring other employees of the facility: cooks, waiters, cleaners and room service employees. selling hotel services • checking guests in and out • handling hotel documentation • controlling the documentation workflow, correspondence and information flow within the hotel • making reservations in restaurants of the facility • selling products in the hotel shop • drawing up cash reports • drawing up worktime and employing records, hiring other employees of the facility: cooks, waiters, cleaners and room service employees.
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Księgarnia DMK Edukacja
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Szczecin, woj. zachodniopomorskie, Polska
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Seller
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Jul 2005 - Sep 2005
creating a right corporate image when interacting with customers • selling handbooks and educational items • cooperating with education books editors creating a right corporate image when interacting with customers • selling handbooks and educational items • cooperating with education books editors
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Education
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WSB University in Poznan Faculty of Economics in Szczecin
Certificate of Postgraduate Studies, HR Manager -
Szczecin University
Master's degree, Tourism and Recreation -
Higher School of Economics and Tourism
Bachelor's degree, Touristic Services