Karolina Twardowska

Administrative Manager at SDO Legal
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Contact Information
us****@****om
(386) 825-5501
Location
PL
Languages
  • English Professional working proficiency
  • German Limited working proficiency

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Experience

    • Poland
    • Legal Services
    • 1 - 100 Employee
    • Administrative Manager
      • Sep 2017 - Present

      • managing the office work, firm calendars of meetings, judicial commitments • keeping a register of incoming and outgoing letters – supervision over the proper documentation workflow • supervising the process of supplying the office with necessary materials and office supplies • invoicing clients on the basis of contracts • comprehensive organization of employee’s events • managing the team of 30 employees • managing of company cars schedules • managing of attorneys duties schedules in clients companies • managing of business events,travels for company managing partners • workplace training for employees Show less

    • Poland
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Administrative Manager
      • Dec 2014 - Sep 2017

      • managing the office work • keeping the company records in accordance with the Company Quality Book • managing the office work of training center • organizing training, including shooting course, training on First Aid in tactical conditions, training on STCW Convention for seamen • keeping a register of incoming and outgoing letters – supervision over the proper documentation workflow • Cooperating in the field of maritime safety with Polish and foreign companies, mainly from Germany, Greece, Cyprus, Estonia, and UK • representing the company outside • caring for good corporate image • operating an office equipment – telephone, computer, fax, copier • supervising the process of supplying the office with necessary materials and office supplies • organizing my own work for the proper office functioning • supporting the coordination of Polish and foreign contracts • acting in the best interests of the company • representing the company outside – caring for good corporate image • creating a right corporate image when interacting with customers • records retention and archiving them in accordance with applicable law • vetting applications for the position of Marsec Operators for foreign companies dealing with ships protection in the area of Horn of Africa and Indian Ocean • keeping the ISO related records. Show less

    • Manager Beauty&Wellness
      • Mar 2014 - Oct 2014

      developing documentation and acquiring permissions for opening SPA & WELLNESS facility and commissioning the complete facility to the owners • selecting the reservation and storage software for the clinic • providing complete equipment for the facility in relation to its wellness services (face and body cosmetics, massages, rehabilitation), medical services (consultancies in a different fields, minor aesthetic medicine treatments), hairdresser and nails styling services • preparing the treatment offer and sales strategy of the services offered in the clinic • preparing descriptions of the treatments • recruiting managers • recruiting employees to wellness department, medical section, reception • managing the team of 12 employees • training the reception staff, i.a. customer service in SPA facilities • planning special events and special offers • preparing occasional promotion campaigns • developing and executing contracts with hotels to sell the combined offers, so-called Hotel & Spa offers • acting in the best interests of the company • representing the company outside – caring for a good corporate image • creating a right corporate image when interacting with customers. Show less

    • Manager of the Reception, Baltica Wellness&Spa
      • Mar 2012 - Jun 2014

      organizing work of the reception office • managing the team of 8 employees • training the reception staff, including the customer service • running SPA store • preparing the offer for sale of products and gadgets • drawing up and analyzing products sale reports • preparing work schedules for receptionists• organizing thematic events in the SPA facility • supervising the process of supplying the reception with necessary materials and office supplies • drawing up personnel reports • work time and employing records • drawing up cash reports • close cooperation with other departments – marketing, commercial, wellness and rehabilitation and HR departments • representing the company outside during trade shows and events. Show less

    • Wellness and Rehabilitation Manager, Baltica Wellness&Spa
      • Jul 2013 - Mar 2014

      organizing work of the department • managing the team of 20 therapists and cosmetologists• carrying out settlements with tenants on the premises • preparing the treatments sale offer for promotional campaigns • drawing up and analysis of services sale reports • creating recipes for treatments • developing employees work schedules • developing and implementing the employee's motivation systems • supervising the supply of cosmetics store • drawing up sale reports • work time records • close cooperation with other departments – marketing, commercial, reception and HR departments. Show less

    • Shift Manager, Reservations Specialist, Baltica Wellness&Spa
      • May 2010 - Feb 2012

      handling orders of the Polish and foreign travel agencies for group treatments reservation• preparing quarterly promotions • drawing up and analysis of SPA packages sale reports• developing treatment packages for group and individual customers • organizing occasional events, i.e. birthday parties, name days, hen parties • monitoring and coordination of reservations made by reception department • SPA products to the key customers • sale and reservation of Hotel & SPA packages • acquiring new customers • caring for good corporate image. Show less

    • Receptionist, Baltica Wellness&Spa
      • Apr 2009 - Apr 2010

      individual and group customers service • advising in choosing wellness and rehabilitation services• selling products in the SPA shop • selling gift cards, season tickets, packages • coordinating the documentation workflow between SPA receptions and other departments • opening and closing the facility by myself.

  • Rojax CNC Machining Sp. z o.o.
    • Szczecin, woj. zachodniopomorskie, Polska
    • Assistant of the President
      • 2014 - 2014

      control over the documentation workflow, correspondence and information flow within the company • managing the office work • handling key customers orders, mainly from Germany, Norway, UK • translating details documentation from English into Polish • preparing documentation and certificates of products • acquiring new customers • caring for good corporate image • operating the office equipment • managing the office work • supporting the coordination of foreign contracts. control over the documentation workflow, correspondence and information flow within the company • managing the office work • handling key customers orders, mainly from Germany, Norway, UK • translating details documentation from English into Polish • preparing documentation and certificates of products • acquiring new customers • caring for good corporate image • operating the office equipment • managing the office work • supporting the coordination of foreign contracts.

  • Pazim Sp. z o.o.
    • Szczecin, woj. zachodniopomorskie, Polska
    • Receptionist, Restaurant and Hotel Ładoga
      • Jun 2008 - Feb 2009

      selling hotel services • checking guests in and out • handling hotel documentation • controlling the documentation workflow, correspondence and information flow within the hotel • making reservations in restaurants of the facility • selling products in the hotel shop • drawing up cash reports • drawing up worktime and employing records, hiring other employees of the facility: cooks, waiters, cleaners and room service employees. selling hotel services • checking guests in and out • handling hotel documentation • controlling the documentation workflow, correspondence and information flow within the hotel • making reservations in restaurants of the facility • selling products in the hotel shop • drawing up cash reports • drawing up worktime and employing records, hiring other employees of the facility: cooks, waiters, cleaners and room service employees.

  • Księgarnia DMK Edukacja
    • Szczecin, woj. zachodniopomorskie, Polska
    • Seller
      • Jul 2005 - Sep 2005

      creating a right corporate image when interacting with customers • selling handbooks and educational items • cooperating with education books editors creating a right corporate image when interacting with customers • selling handbooks and educational items • cooperating with education books editors

Education

  • WSB University in Poznan Faculty of Economics in Szczecin
    Certificate of Postgraduate Studies, HR Manager
    2017 - 2018
  • Szczecin University
    Master's degree, Tourism and Recreation
    2008 - 2010
  • Higher School of Economics and Tourism
    Bachelor's degree, Touristic Services
    2005 - 2008

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