Experience

Babylon

• United Kingdom
• Hospitals and Health Care
• 400 - 500 Employee

• Membership support advisor

  • Jan 2023 - Present

  - Provide exceptional clinical service, currently serving over 400,000 members - Be first line support for our members including email and telephone support - Support our members to better use product (app & service) functionality - Escalating customer issues based on predefined processes - Provide exceptional clinical service, currently serving over 400,000 members - Be first line support for our members including email and telephone support - Support our members to better use product (app & service) functionality - Escalating customer issues based on predefined processes



The Royal Household

• United Kingdom
• Museums, Historical Sites, and Zoos
• 300 - 400 Employee

• Summer warden

  • Jul 2022 - Sep 2022

  - My role involved regularly working within a team of 20-40 people to ensure the Buckingham Palace summer tours are run smoothly, safely and effectively in a manner that visitor experience standards are upheld - Monitored 6000-9000 daily visitors in a dynamic working environment where often difficult situations have to be navigated with a high level of professionalism and communication - Succeeded within the top 10% for performance in training through the constant demonstration of initiative and quick learning, as regarded by the line managers Show less



Tarantino Restaurant

• United Kingdom
• Restaurants

• Waitress

  • Mar 2022 - Jul 2022



The Warwick Globalist

• Newspaper Publishing
• 1 - 100 Employee

• Head of social media

  • Oct 2021 - Jul 2022

  -Created aesthetic graphics to promote the articles written for the Warwick Globalist and made decisions concerning the style the page would take -Attended regular meetings in which we would discuss and outline the focus of future articles and blog posts -Created aesthetic graphics to promote the articles written for the Warwick Globalist and made decisions concerning the style the page would take -Attended regular meetings in which we would discuss and outline the focus of future articles and blog posts



Lime Recruit

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Event Staff

  • Oct 2021 - Jul 2022

  -Employed as an agency worker for high class hotels in Warwickshire during the busy festive period -Experienced in quickly adapting myself to new work spaces and environments as well as building employee rapport to complete tasks successfully -Skilled in developing excellent customer relations and sustaining satisfaction -Employed as an agency worker for high class hotels in Warwickshire during the busy festive period -Experienced in quickly adapting myself to new work spaces and environments as well as building employee rapport to complete tasks successfully -Skilled in developing excellent customer relations and sustaining satisfaction



The Boar

• United Kingdom
• Newspaper Publishing
• 1 - 100 Employee

• Contributing writer

  • Oct 2021 - Jul 2022

  - Publicised the article “An ode to Leamington’s restaurants” which sought to promote local eateries, post lockdown, and attained a highlighted recognition on the society’s social media - Publicised the article “An ode to Leamington’s restaurants” which sought to promote local eateries, post lockdown, and attained a highlighted recognition on the society’s social media



MyTutor.co.uk

• United Kingdom
• E-Learning Providers
• 700 & Above Employee

• Tutor

  • Mar 2021 - Jul 2022

  -Employed within a COVID programme in which I worked to tutor disadvantaged students grossly affected by the pandemic -Enhanced student performance through delivering creative and extensive lesson plans twice per week that were customised to the individual needs of the students -Examined student performance by writing detailed reports for the teachers on; the lesson focus; activities; student engagement and organising the course of learning -Attained 100% punctuality and attendance to lessons in which I had to be motivating Show less



Kuzine Restaurant

• United States
• Investment Management
• 1 - 100 Employee

• Waitress

  • May 2021 - Sep 2021

  - Responsible for serving food and drinks, cleaning the restaurant, answering deliveries and ensuring good customer experience - Worked well within a small team in which versatility of role was crucial to ensure efficiency at busy times - Responsible for serving food and drinks, cleaning the restaurant, answering deliveries and ensuring good customer experience - Worked well within a small team in which versatility of role was crucial to ensure efficiency at busy times



Warwick Skin Care Society

• United Kingdom
• Personal Care Product Manufacturing

• Head of social media

  • Aug 2020 - Jul 2021

  -Strategised promotion for events and accordingly, curated an instagram page that led it from start-up to over 200 followers -Assembled weekly educational or promotional posts on strict deadlines, which strong organisation skills were essential for -Strategised promotion for events and accordingly, curated an instagram page that led it from start-up to over 200 followers -Assembled weekly educational or promotional posts on strict deadlines, which strong organisation skills were essential for



Prosperity Chinese Takeaway

• Counter Staff

  • May 2018 - Sep 2019

  - Responsible for; taking orders over the phone, in person or over Just Eat; handling collections; sending deliveries and dealing with a variety of customer issues. - Worked efficiently and had to be adaptable - Excellent communication necessary and had to be comfortable in delegating roles and taking the lead if necessary - Responsible for; taking orders over the phone, in person or over Just Eat; handling collections; sending deliveries and dealing with a variety of customer issues. - Worked efficiently and had to be adaptable - Excellent communication necessary and had to be comfortable in delegating roles and taking the lead if necessary