Experience

Royal College of Music

• United Kingdom
• Music
• 200 - 300 Employee

• Box Office Supervisor

  • Jan 2023 - Present

  Founded in 1882, the Royal College of Music is a world-leading music conservatoire with a prestigious history and contemporary outlook. Our 800 undergraduate and postgraduate students come from over 60 countries and are taught in a dynamic environment, leaving the RCM to become the outstanding performers, conductors and composers of the future. The RCM was named top institution for performing arts in the world in the 2022 QS World University Rankings. Additionally, it was ranked top UK conservatoire offering music as a single subject in the Research Excellence Framework (REF 2021). •Providing key customer-facing role within the Estates & Facilities Team, managing and administering the day-to-day operation of the busy RCM Box Office. •Performing first-class sales and information service to the public, students and staff. The RCM Box Office sells tickets for the RCM’s venues: the 400-seat Concert Hall and 400-seat opera theatre, as well as the recently completed Performance Hall, Performance Studio and Museum and small RCM venues. •Using the ticketing software to sell and building the programmes of events. Supporting the Marketing Manager (Events) and Head of Marketing by analysing audience and sales data, maintaining regular reports. • Providing support and training for members of the Facilities, Customer Service and Stewarding team on Box Office processes and procedures regarding ticket sales, customer service and selling merchandise. Show less



Monopoly Lifesized

• United Kingdom
• Entertainment
• 1 - 100 Employee

• Duty Manager

  • Nov 2022 - Dec 2022

  Temporary position at the peak of festive-Christmas season. Located in the heart of London, Monopoly Lifesized is an immersive, physical version of the world’s favourite family game brand played on a 15m x 15m lifesized Monopoly board. • Providing strategic support to the Venue and Deputy Management team • Taking day-to-day responsibility for Front of House operations, providing assistance, leadership and motivation to the guest experience team. • Supervising teams of up to 8 FOH hosts and maximising tickets sales upon service expectations • Performing admin tasks, closing and opening duties, creating daily sales reports Show less



Van Gogh: The Immersive Experience

• Entertainment Providers
• 1 - 100 Employee

• Box Office Supervisor & Gallery Assistant

  • Feb 2022 - Jul 2022

  Fixed-term position for remote art gallery. One-of-a-kind sound and light show that immerses you in Van Gogh's iconic images, making for a truly unforgettable 360-degree experience. Perfect for families and visitors of all ages, the exhibition combines the artist's life story with an intimate look into the heart of his art. • The first point of contact for customers buying, booking, rescheduling and collecting tickets via phone, ticketing systems and in person • Providing assistance and information for visitors, conduct guided tours, demonstrate exhibits as directed and assist with use of equipment such as VR and audio visual • Performing cash reconciliation and stock control for the gift shop • Providing administrative support to Duty Managers Show less



Pines and Needles

• United Kingdom
• Farming
• 1 - 100 Employee

• Assistant Manager

  • Nov 2021 - Dec 2021

  Seasonal, temporary position for festive, Christmas season. The British brand with Scottish Heritage, Pines and Needles are the Premier Christmas Tree Growers and Retailers in London and the South of England. • Assisting the Store Manager in all areas of daily business operations, human resources, customer service and merchandising. • Managing employees schedules, supervising and training new staff (up to 10 per shift) • Performing admin jobs in relation of stock handling and deliveries, monitoring inventory levels • Providing clerical support regarding customer deliveries Show less



Underbelly Limited

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Box Office Supervisor

  • Jul 2021 - Aug 2021

  Seasonal, temporary position for the biggest, art festival in the world- Fringe! With almost 150 shows, 2022 saw over 420,000 tickets sold across its 19 venues and 4 sites – George Square, Circus Hub, Cowgate and Bristo Square. We produced or co-produced 23 shows in 2019, investing over £500,000 to support artists to develop existing and new work, making Underbelly the biggest Fringe venue in the city. • The first point of contact for customers booking and collecting tickets via phone and in person • Actively maintaining the Box Office email inbox and responding to customers enquires • Organising financial reconciliation from ticketing agencies and third-party organisations • Supervising and training Box Office Staff (10-8 per shift) and providing overall feedback to management Show less



Edinburgh Festival Fringe Society

• United Kingdom
• Performing Arts
• 1 - 100 Employee

• Front of House Supervisor

  • Jul 2017 - Aug 2017

  Temporary, festival position during the Fringe Festival. FuturePlay was a month-long festival produced by London Riverside Studios in association with Edinburgh Assembly Festival, which celebrated the relationship between arts and technology. The festival took place during the Edinburgh Festival Fringe and offered audiences a diverse programme of virtual reality experiences, interactive games and installations, live performances, talks and panels and an industry-focused conference. • Supervising Front of House Team (about 10 per shift) • Managing the venue bookings • Assisting with ticket sales and customer service • Providing overall support to the Box Office Manager Show less