Experience

Codex Office Solutions

• Ireland
• Retail Office Equipment
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2021 - Present



Sysnet Global Solutions

• Ireland
• Information Technology & Services
• 100 - 200 Employee

• PCI Sales Agent - Cybersecurity and Compliance Specialist

  • Apr 2019 - Aug 2021

  • Achieving daily, weekly, and monthly sales targets via inbound and outbound calls. • Following all compliance and security measures relating to client data.• Focusing on CSI (Customer Satisfaction Index) and Quality as well as other KPIs• Building strong relationships with the Customers to ensure the Service Level Agreements are met. • Logging activities in internal and external CRM systems to keep the merchant database up-to-date.• Cooperating with other departments and helping merchants with cyber-security and scanning toolset.• Supporting Team Leader with daily reporting in a contact centre environment. • Assisting with calls quality of new and existing Team members – listening to calls, providing feedback, and identifying any training gaps. • Ensuring all Team members comply with Company quality customer service standards.• Scheduling 1-2-1 sessions with Team members to set the expectations, discuss the feedback, progress, and areas of improvement. • Tracking team sales, updating shared drive Excel.

• Bilingual PCI DSS Compliance Associate

  • Jul 2017 - Apr 2019

  • Explaining Payment Card Industry Data Security Standards procedures and supporting businesses in achieving and maintaining the compliance certificate.• Working on both inbound and outbound support channels (emails, calls, and chats in English and Polish (EMEA region) • Managing accounts within an online Client Relationship Management (CRM) system• Providing risk-reducing advice and supporting e-Commerce, MOTO, F2F businesses• Tailoring compliance documentation to meet business requirements.



Kylemore Services Group

• Dublin Airport. Ireland.

• Customer Service

  • Mar 2017 - Jul 2017



College of Further Education “Siodemka”

• Katowice, Silesian District, Poland

• Adult Education Teacher

  • Feb 2015 - Feb 2017

  Conducting General English courses for adult learners. • Tailoring English teaching methods to suit the needs of individual students (including Direct Method, Communicative Method) • Administering tests and completing evaluations to analyze student performance. Conducting General English courses for adult learners. • Tailoring English teaching methods to suit the needs of individual students (including Direct Method, Communicative Method) • Administering tests and completing evaluations to analyze student performance.



Advantis

• Kraków Area, Poland

• Business English Teacher

  • Nov 2014 - Jan 2017

  • Teaching adults (in-company classes) - technical English, business English, general English courses. • Preparing lesson plans and conducting activities that target language confidence, vocabulary building, pronunciation practice and grammar. • Teaching adults (in-company classes) - technical English, business English, general English courses. • Preparing lesson plans and conducting activities that target language confidence, vocabulary building, pronunciation practice and grammar.



London-Standard

• United Kingdom
• Technology, Information and Internet

• Business English Teacher

  • Mar 2014 - Jun 2016

  • Conducting Business English courses covering the areas of IT, Administration, Healthcare, Electronics and others. • Conducting General English courses – teaching children and adults. • Tailoring English teaching methods to suit the needs of individual students (including Direct Method, Communicative Method) • Administering tests and completing evaluations to analyze student performance. • Preparing lesson plans and conducting activities that target language confidence, vocabulary building, pronunciation practice and grammar. • Encouraged understanding of cultural diversity