Experience

CRIF Poland

• Poland
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Client Support - 2nd line

  • Aug 2019 - Present

  • acting as 2nd line support, Business Analyst and Tester • investigating issues/errors related to requests processing and data mapping, testing recently implemented solutions/features before deployment in production • communicating with customers to troubleshoot issues and determine appropriate resolution • gathering business requirements and translating them into technical requirements/documentation • preparation and development of business requirements for planned solutions, adaptation of existing solutions to cover all business needs • quality assurance - planning, preparation, and execution of tests to check how the proposed solution works in practice • close collaboration with developers to troubleshoot bugs, feature requests and coding requirements and limitations, and to receive solution estimation • creation of the errors monitoring indicators using SQL • implementing customer specific reports • updating technical and/or business documentation on Confluence Show less



Aptiv

• Ireland
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Product Line Engineer/Database Administrator - Product Management

  • Mar 2012 - Jun 2019

  • Data analysis, data maintenance and process improvement, specifications and technical drawings analysis, working with BI tools like QlikView and QlikSense, preparing reports for regional and global management • working on eCatalog improvements and answering customer inquiries • Competitor assessment/analysis, Knowledge Management • Global Component Database administration, new features development, leading governance calls, user trainings (on-line and face-to-face) • Leading commercialization projects (sample boxes, marketing materials), supporting industry shows and events • Flow 3 quotation leader for component modification • Supporting product knowledge and product training activities, preparing e-learning materials • Data steward for MDM hierarchies Show less



Clifford Thames

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• • Feb 2008 - Feb 2012

  • Cataloguing parts in G-Cat database for Ford Motor Company• Analyzing and releasing service parts using Part Control II database• Answering queries from dealers, territory correspondents and Supply Chain Specialists• Creating catalogue illustrations using Teamcenter Visualization Mockup

• • Feb 2007 - Jan 2008

  • Creating Service Bill of Material for assigned vehicle• Establishing service strategy in cooperation with Product Development engineers, Collision Repair Planning Specialists and component suppliers• Acting as single point of contact/representative for Advance Service Release team in Ford Motor Company Product Development Center in Merkenich

• • May 2006 - Jan 2007

  • Cataloguing parts in G-Cat database for Ford Motor Company• Answering queries from dealers, territory correspondents and Supply Chain Specialists• Creating catalogue illustrations using Teamcenter Visualization Mockup