Manažer

• 2019 - Present

Head of Information Management (IM) Support

• 2015 - 2018

Responsible for providing financial controlling in IM department (CPX 100 mil. CZK, OPX 25 mil. CZK). Ensured coordination of IM communication within KB/KB Group subsidiaries. Coordinated development and maintenance IM Service Catalogue. Supervised preparation and monitor of contracts on provision of IM services and preparation of Service Level Agreements with individual internal users. Also responsible for providing internal user support via IM Helpdesk. Significantly contributed to smoothly department moving to another locationSupervising and motivating 15 internal subordinates and validating service requests for 150 external employees Show less

Head of Information Management (IM) Office

• 2013 - 2015

Managed IM Helpdesk (thousands of request per year). Ensured the creation of plans and budgets related to the unit (CPX 1 mil. CZK, OPX 0,5 mil CZK). Deeply involved in the implementation the Incident / Problem Management, Helpdesk, Service Level Management process according to the ITIL standards.Supervising and motivating 11 internal subordinates and validating service requests for 80 external employees

Head of Business Intelligence Services

• 2008 - 2013

Responsible for effective maintenance, optimization and continuous improvement of BI solutions and for delivery of services according Service Level Agreements. Contributed to optimization and tuning of solutions to improve efficiency of provided services. Provided users with consultancy and support. Managed IM Helpdesk. Managed user support in the area of BI systems and data mining in order to provide consistent information for management.Supervised and motivated 20 people

Head of Business Intelligence User support

• 2004 - 2008

Ensured answering of users requests concerning Data Warehouse and Management Information System.Supervised and motivated 6 people

Section Manager - Analysis

• 1999 - 2004

Ensured financial results analysis of the whole bank, individual departments, segments, products and distribution channels. Individual analyses as requested by CFOSupervised and motivated 5 people

Analyst - Business Centers Support

• 1996 - 1999

Performed controlling, planning and analyzing Business centers results in Corporate division.

Loan Officer

• 1994 - 1996