Experience

Superior Contact

• United States
• Telecommunications
• 1 - 100 Employee

• Team Supervisor

  • Apr 2018 - Present

  Duties included but not limited: Training and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Inputting client data and creating client report; preparing correspondence. Oversees and directs the day to-day activities of telephone operators and call center agents, Carries out supervision, coaching, call monitoring, reviewing and disciplining of all operators/agents. Updating databases, and pop up page with all up to date information. Communicates with all clients and establishes relationship. Oversees quality assurance with all calls. Reviews and monitors schedules. Conduct training based on client needs which include but not limited too; basic knowledge on heating/cooling, electrical, appliance, selling policies and scheduling appointments, IT basic trouble shooting, change hosted accounts, IT basic product knowledge, and monitor fraud. Creating tickets with in Saleforce, bill pay with in Engageip, VOIP calling options using VoiceView and Geneview systems.



TEACHING-FAMILY HOMES OF UPPER MICHIGAN

• United States
• Individual and Family Services
• 1 - 100 Employee

• Project Support / Office Liaison

  • Oct 2016 - Apr 2018

  Duties included but not limited: Maintain HIPAA compliance for all employee and clients. Formatting client’s reports, maintaining client files and records. Inputting client data and creating client report; preparing correspondence, filing copying and transcription. Input youth and family data and perform requested queries and reports. Assist in maintenance of facility creating daily tasks in database. Screening visitors, answering telephone. Maintain staff schedule, maintain mailing and phone list. Assist in organizing agency training. Responsible of filing all paperwork for clients in multiple group homes and residential programs, including updating records for the State of Michigan. Assist with agency website and newsletter. Assist with all IT duties, included updating and configuring hardware and software on computers as well on VoIP phone systems and Verizon Cell phones.



Superior Extrusion, Inc.

• Fabricator Assistant

  • Nov 2014 - Oct 2016

  Duties include but not limited: Operating precision cutting saw, drill press, punch press, miter saw. Gauging and calibrating all material before sending out for customers. Reading die prints. Daily computer use in EPICS, to fulfill customer's order and pack and ship to customers. Maintaining a clean and safe work environment at all times. Duties include but not limited: Operating precision cutting saw, drill press, punch press, miter saw. Gauging and calibrating all material before sending out for customers. Reading die prints. Daily computer use in EPICS, to fulfill customer's order and pack and ship to customers. Maintaining a clean and safe work environment at all times.



TEAM Wireless - Verizon Authorized Retailer

• United States
• Wireless Services
• 100 - 200 Employee

• Store Manager

  • Apr 2011 - Nov 2014

  Duties Include but not limited: Managing and motivating staff to increase sales and ensure efficiency. Manage store revenue, including cash handling, deposits and reconciliation. Customer Service, dealing with complaints and comments. Evaluating and counseling store employees. Communicate, execute, and manage marketing and merchandising programs. Scheduling, hiring, payroll and benefits. Maintaining the correct inventory levels at all times. Teaching, training employees how to sell Charter and DIRECTV, along with selling all Verizon products and accessories. Worked with excel and Microsoft Word. Some quick book online experience.



Walmart

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • May 2001 - Aug 2010

  Duties included but not limited; managing more than 50 people at any given time. Managing store revenue including, cash handling, deposits and inventory control. Customer Service, taking care of customer’s needs, regarding appraisal and complains. Scheduling, hiring, payroll and benefits. Filing Paperwork, Merchandising, Record Keeping, Selling, Loss Prevention & Customer Relationships, Processing Freight, Motivating, Licensed Forklift Operator. Duties included but not limited; managing more than 50 people at any given time. Managing store revenue including, cash handling, deposits and inventory control. Customer Service, taking care of customer’s needs, regarding appraisal and complains. Scheduling, hiring, payroll and benefits. Filing Paperwork, Merchandising, Record Keeping, Selling, Loss Prevention & Customer Relationships, Processing Freight, Motivating, Licensed Forklift Operator.