Brand Communications Manager

• Feb 2022 - Present

• Concept, strategy and implementation of international brand establishment • Responsible for the independent development of the rebranding. • Creation and implementation of a strategy concept for several social media channels. • Sole design and development of the new webpage with integrated storytelling and efficient UX. • Working in partnership with the CEOs to meet objectives for all advertising and public-­facing communications, including print, digital, and video assets. • Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration. • Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies. • Conceptualize and execute on multi-channel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging across all channels. • Manage content and updates for customer and internal touch points, establishing budget guidelines, participating in events, documenting business processes, and providing additional sales support. • Present ideas and final deliverables to internal and external teams, and communicate with CEOs about marketing programs, strategies, and budgets. • Make good coffee. Show less

Business Analyst

• Dec 2021 - Present

Business Analyst

• Dec 2021 - Present

• Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data. • Serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels.• Create and implement precise management plans for every project, with attention to transparent communication at all levels.• Perform, evaluate, and communicate thorough quality assurance at every stage of system development and analysis.• Determine and develop user requirements for systems in production, to ensure maximum usability.• Bridge communication between every stakeholder involved in a project.• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.• Develop meaningful and lasting relationships with partners for several projects, and respond to questions and concerns from managers and executives with supporting research and recommendations. Show less

Product & Project Management Intern

• Apr 2021 - Oct 2021

• Developed and managed multiple project deliverables, including project scope, delivery schedule, resource requirements and budgets ensuring successful project execution. • Acted as change agent by actively engaging with senior stakeholders, influencing others to define and implement action plans to address roadblocks. • Developed and managed multiple project deliverables, including project scope, delivery schedule, resource requirements and budgets ensuring successful project execution. • Acted as change agent by actively engaging with senior stakeholders, influencing others to define and implement action plans to address roadblocks.

Game Advisor

• Oct 2019 - Oct 2020

• Achieved company goal of 100% customer satisfaction through courteous attention to detail and problem solving on a one-to-one basis. • Built and retained customer loyalty through effective and timely resolution of a variety of customer inquiries. • Collaborated with people of many backgrounds and utilized strengths of Interpersonal and intercultural communication. • Handled multiple tasks and engagements simultaneously, accurately and efficiently while meeting deadlines. • Achieved company goal of 100% customer satisfaction through courteous attention to detail and problem solving on a one-to-one basis. • Built and retained customer loyalty through effective and timely resolution of a variety of customer inquiries. • Collaborated with people of many backgrounds and utilized strengths of Interpersonal and intercultural communication. • Handled multiple tasks and engagements simultaneously, accurately and efficiently while meeting deadlines.

Digital Marketing Manager

• Sep 2018 - May 2019

• Drove the development and implementation of marketing strategies that result in improved efficiency and accelerated growth and profitability. • Independently developed a chatbot prototype based on CRISP and its management, as well as initiated and implemented a story board. • Substantially increased public awareness through newsletter creation and distribution via mailchimp. • Established and maintained relationships with senior management to uncover marketing needs within the organization. Show less

International Relations Officer

• Aug 2016 - Feb 2018

• Charged with international planning and coordination of global business meetings using languages such as Japanese, Spanish and English. • Performed a wide range of data management duties based on SignBase, ELAR, Portal, IBM Host. • Charged with international planning and coordination of global business meetings using languages such as Japanese, Spanish and English. • Performed a wide range of data management duties based on SignBase, ELAR, Portal, IBM Host.