Karo Koshkakarian

Support Manager at FX Games Media
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Contact Information
us****@****om
(386) 825-5501
Location
Krasnodar, Krasnodar, Russia, RU

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Bio

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Experience

  • FX Games Media
    • Russian Federation
    • Entertainment Providers
    • 1 - 100 Employee
    • Support Manager
      • Mar 2023 - Present

  • Plarium
    • Israel
    • Computer Games
    • 700 & Above Employee
    • MIddle Support Supervisor
      • Jan 2019 - Sep 2022

      Tasks:- Providing customer support for players.- Providing training and guidance for remote support agents, ensuring their KPI.- Task managements via issue tracking systems (Jira).- Update and maintenance of data portal for support agents.- Translation of internal documentation.- Managing GDPR-related requests of players.

    • Junior Support Supervisor
      • Oct 2017 - Jan 2019

    • Intern Support Manager
      • Mar 2017 - Oct 2017

Education

  • Krasnodar State University of Culture and Arts (KGUKI)
    Бакалавр, Лингвистика и переводоведение
    2011 - 2015

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