Karn Dholia

Sr. Telecom Specialist (Asia-Pacific) at Accor AdvantagePlus
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Contact Information
us****@****om
(386) 825-5501
Location
Gurgaon, Haryana, India, IN
Skills

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Credentials

  • Microsoft Certified System Administrator (MCSA)
    Microsoft

Experience

  • Accor Plus
    • Singapore
    • Hospitality
    • 700 & Above Employee
    • Sr. Telecom Specialist (Asia-Pacific)
      • Mar 2014 - Present

  • iQor
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Avaya Telecom Specialist
      • Jun 2011 - Feb 2014

      An Part of iQor's Global Avaya Telephony Team & supporting remote location sites Administering S87XX along with G650 Media Gateways and Avaya Prologix with CM 3 & 5.2 Administrating LSP & ESS on different locations Administrating Avaya CMS server Managing and Configuration of E1, T1. Configuration and administration of IP, Digital and Analog phones. Customization/Programming of Avaya Digital, IP and Soft phones/extensions to Call Center Agents. Administration & Maintenance Aspect & Altitude-Vbox Dialers. Administration of Avaya INTUITY-LX Audix, modular messaging and VAL manager Configuration and manage all programming issues like Routing Pattern, Hunt-Group, VDN, Vector etc. Working on Voice Announcement Manager for uploading the announcement. Coordination with U.S. sites for Various issues, and with various Service Providers Like Avaya, Tata, Bharti, Sprint and AT&T for link related issues. Preparing the daily and monthly voice checklist and stringent monitoring the status of all Telecom Devices (Avaya S87XX server, Avaya CMS, Audix) Show less

  • Real Soft, Inc.
    • United States
    • Staffing and Recruiting
    • 100 - 200 Employee
    • Sr. Engineer at AGC Network Ltd. & deputed in Bank Of America Continum Solution
      • Feb 2010 - Jun 2011

      Configuration of call centre parameters for various processes. Troubleshooting issues related to G350, G450, G650 & G700 media gateways. CMS R.15 & IVR connectivity with server. Configure and install the Avaya Versions as per the side required. Hands-on on Upgrading of CM Version and Troubleshoot part Related in Avaya servers (S8300, S8400, S8500 S87XX). Hands-on on Upgradetion of Firmware and Troubleshoot part in Avaya Cards (CLAN, Medpro, Val, DS1 and IPSI). Troubleshoot problems related to PRIs, DS1 boards, CLAN Boards, Medpro & VAL Boards. Uploading announcements on VAL board for all processes running at this location. Troubleshooting and hands-on of firmware upgradetion of Avaya IP-Phones 16XX, 46XX and 96XX. Knowledge and hands-on on Building of Avaya Servers. Maintenance and troubleshooting of VDN & vectoring. Maintenance and troubleshooting of AAR & ARS. Maintenance and troubleshooting of Avaya Audix Server. Maintenance and troubleshooting of Avaya AES Server. Maintenance and troubleshooting of Avaya CMS Server. Specialist for Avaya servers (S8300, S8400, S8500 S87XX), Avaya Audix Server, Avaya AES Server, Avaya CMS Server and Avaya IP-Phones 16XX, 46XX and 96XX. Show less

  • PC Solutions
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Voice & Network Support Engg.
      • Oct 2007 - Feb 2010

      Deputed in American Express Deputed in American Express

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