Karmen Norris
Customer Service Manager at AirWorks Solutions- Claim this Profile
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Bio
Experience
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AirWorks Solutions
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United States
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Construction
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1 - 100 Employee
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Customer Service Manager
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Sep 2022 - Present
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CHRISTENSEN HEATING & COOLING
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United States
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Construction
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1 - 100 Employee
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General Manager
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Jun 2021 - Sep 2022
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General Manager
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Jun 2021 - Sep 2022
Build schedules and route technician schedules. Answer phones and assist customers with various HVAC needs. Coordinate all steps of the purchase and install process Process invoices, collect payments and renew memberships. Design and produce marketing materials. Reporting and sales tracking to track and improve productivity and efficiency.
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Administrative Office Specialist
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Jun 2021 - Sep 2022
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Bobtail Fuel and Lubricants Dispatcher
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Remote Bobtail Dispatcher
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Mar 2019 - Jul 2021
Built truck loads and dispatched fuel and lubricants trucks for 3-4 bulk plants through California, Arizona and Nevada. Monitored customer keepfull and smartank monitors to insure all deliveries were on time and efficient to customer and business need. Managed all aspects of the Heating Fuel program based out of Nevada. Built truck loads and dispatched fuel and lubricants trucks for 3-4 bulk plants through California, Arizona and Nevada. Monitored customer keepfull and smartank monitors to insure all deliveries were on time and efficient to customer and business need. Managed all aspects of the Heating Fuel program based out of Nevada.
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Maki Heating & Air
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United States
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1 - 100 Employee
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Service Dispatcher
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Oct 2014 - Mar 2018
Managed and dispatched all service technicians. Maintained truck and warehouse stock. Processes all invoices for AR. Processed all warranties. Worked with Vendors for parts ordering and warranty processes. Coordinated all steps of the sale to install process. Managed and dispatched all service technicians. Maintained truck and warehouse stock. Processes all invoices for AR. Processed all warranties. Worked with Vendors for parts ordering and warranty processes. Coordinated all steps of the sale to install process.
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Education
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Foothill High School
General Education