Experience

CCS McLays

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• Account Coordinator

  • Jun 2023 - Present



DX (Group) plc

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Customer Service Advisor

  • Oct 2020 - Present

  - Manage customer enquiries by answering any questions and queries in person,over the phone, or online.- Offer support and comprehensive product/service information to customers.- Build strong working relationships with customers.- Identify client needs and assist customers in making further decisions.- Efficiently manage customer queries online and via email in a professionalmanner.- Perform investigations based on queries/disputes for effective resolution of issues.- Coordinate and deal with claims by administering and processing them. Show less

• De-brief Clerk

  • Nov 2019 - Oct 2020

  - Monitored and ensured all consignments (inbound/outbound) capturedimmediately upon receipt.- Supported with verification of missing/incomplete information.- Facilitated contacting clients to verify /correct information in line withrequirements.- Examined and controlled the courier's performance in compliance with the definedprocedures.- Responsible for reporting on Courier's performance to the management.- Compiled issues and reported to management and security any issues regardingstrictly monitored consignments. Show less



BLC

• Spain
• Education Administration Programs
• 1 - 100 Employee

• EFL Teacher

  • Jul 2019 - Oct 2019

  - Responsible for planning, preparing, and delivering lessons in line with the curriculum and guidelines. - Gathered relevant information and prepared teaching materials. - Assisted pupils to improve their listening, speaking, reading, and writing skills in individual and group sessions. - Monitored and assessed students' work and provided relevant feedback. - Played a key role as a tour guide to organize free time activities and museum visits. - Presented British culture and heritage by escorting students to day trips to historical sites in London, Bath, Cardiff, and Oxford. Show less



Newcross Healthcare Solutions

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Support Worker

  • May 2018 - Jul 2019

  - Coordinated with clients to discuss their practical and emotional needs. - Provided care service according to the care plan and requirements. - Offered emotional support by talking to clients about their needs and listening to their concerns. - Supported with domestic tasks, including shopping, cooking, cleaning, and washing. - Supervised the medication to clients and residents (controlled drugs included). - Facilitated service users, such as people having learning/physical disabilities and autism end-of-life care. Show less



LAL LANGUAGE CENTRES UK LTD

• United Kingdom
• Primary and Secondary Education

• EFL Teacher

  • Jul 2017 - Aug 2017

  -Served as a residential EFL summer school teacher to foreign students of age 10- 18. - Created lesson plans specifically for students learning English Language through Games, History, and Culture. -Served as a residential EFL summer school teacher to foreign students of age 10- 18. - Created lesson plans specifically for students learning English Language through Games, History, and Culture.



Self-employed

• English Tutor

  • Oct 2010 - Mar 2017



Budapest Bank Zrt.

• Hungary
• Banking
• 400 - 500 Employee

• Corporate Secretary

  • Mar 1997 - Dec 2002



International Distillers & Vintners

• Budapest, Hungary

• Assistant to the Manager

  • Sep 1993 - Feb 1997