Karmela V.
General Virtual Assistant at Pinoy VA Finders- Claim this Profile
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Bio
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Credentials
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QuickBooks Certification
Intuit QuickBooks Training by Real World Training
Experience
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Pinoy VA Finders
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Philippines
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Outsourcing/Offshoring
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1 - 100 Employee
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General Virtual Assistant
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Apr 2022 - - Kini
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Canada Tax Reviews
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Canada
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Financial Services
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1 - 100 Employee
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Virtual Office Assistant
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Jun 2019 - Mac 2022
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Customer Service Team Lead
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Jun 2020 - Sep 2021
Leading a Team of Pinays under Happy Freelancing Agency. Leading a Team of Pinays under Happy Freelancing Agency.
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JPLN Enterprise
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Puerto Rico
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Advertising Services
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1 - 100 Employee
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Executive Administrative Assistant Office Manager
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2017 - 2018
Primary Area of Responsibilities:• Keeping track of the upcoming biddings in the DPWH and Philgeps website within the area of NCR• Produce bidding documents of the contractors in their specific projects chosen• Updating the completion of the projects the bidder has chosen• Submitting reports on time and weekly basis• Training and developing new employees to reach their full potential Primary Area of Responsibilities:• Keeping track of the upcoming biddings in the DPWH and Philgeps website within the area of NCR• Produce bidding documents of the contractors in their specific projects chosen• Updating the completion of the projects the bidder has chosen• Submitting reports on time and weekly basis• Training and developing new employees to reach their full potential
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Administrative Specialist
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2016 - 2017
Primary Area of Responsibilities:• Assisting clients and patients in their specific needs as per Physicians order• Promoting health and wellness among patients and clients as well• Health teaching patients and clients with their specific needs• Maintaining and tracking records of patients• Training new personnel Primary Area of Responsibilities:• Assisting clients and patients in their specific needs as per Physicians order• Promoting health and wellness among patients and clients as well• Health teaching patients and clients with their specific needs• Maintaining and tracking records of patients• Training new personnel
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Sitel
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Australia
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Telecommunications
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200 - 300 Employee
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Customer Service Representative
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2015 - 2016
Primary Area of Responsibility• Answering queries of a specific client• Promoting sales• Hit designated quota on a weekly and monthly basis• Demonstrate competency and excellent customer service• Multi-tasking on callers needs and client’s needs• To train and give best examples on how to have an excellent customer service to new hires Primary Area of Responsibility• Answering queries of a specific client• Promoting sales• Hit designated quota on a weekly and monthly basis• Demonstrate competency and excellent customer service• Multi-tasking on callers needs and client’s needs• To train and give best examples on how to have an excellent customer service to new hires
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Customer Care Representative
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2013 - 2015
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Customer Service Specialist
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2013 - 2015
Primary Area of Responsibility• Answering queries of a specific client• Promoting sales• Hit designated quota on a weekly and monthly basis• Demonstrate competency and excellent customer service• Multi-tasking on callers needs and client’s needs• To train and give best examples on how to have an excellent customer service to new hires
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Education
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John Paul II College of Davao
Bachelor of Science - BS, Registered Nursing/Registered Nurse -
FH Moms Online University
General Virtual Assistance