Experience

The Ravenswood

• United Kingdom
• Hospitality
• 1 - 100 Employee

• • Mar 2023 - Present

  Overseeing the running of all departments within the venue, and ensuring the venue is maintained to a standard that provides a safe and memorable experience for all our guests.° Weekly stats reporting° Population & update of staff rotas ° Venue maintenance audits° Interviewing & hiring° Staff training° Staff management° Knowledge of each departments working systems° Stock ordering, rotation & stock take° Implementing improvements ° First Aid trained ° C.O.S.H.H. trained° Conflict Management° Crisis Management & public speaking Show less

• • Sep 2022 - Mar 2023

  Assisting the Operations Manager to oversee the running of all departments within the venue, and assisting in ensuring the venue is maintained to a standard that provides a safe and memorable experience for all our guests.° Continuously improving and adding to knowledge of each departments operating systems and staff, including Reception, Breakfast service, Housekeeping, Kitchen, Bar, Waiting, Grounds team, Coordinators & Sales.° Help populate & update staff rotas ° Table linen orders & stock rotation ° Helping with wet stock ordering & rotation° Staff management ° Interviewing & hiring° Implementing improvements ° Writing up a new starter induction booklet° First Aid trained ° C.O.S.H.H. trained° Staff training ° Evening events management ° Noise control° Public speaking° Conflict Management Show less

• • Jun 2022 - Sep 2022

  Managing bar and wait staff, assisting the coordinators to maintain the flow of events, adhering to licensing laws, managing bar re-stock and clean-down, managing table layouts, and cashing up.Ensuring guests experience exceptional customer service.° Customer service° Staff management° Stock control° Licencing knowledge of events venue° Conflict management° Linen orders° Wet goods orders° Cashing up

• • Apr 2022 - Jun 2022

  Greeting, booking in and looking after our guests. Taking bookings and responding to queries over the phone or via email. Making sure our guests first and last impressions are warm, welcoming and helpful.



Premier Inn

• Hospitality
• 700 & Above Employee

• Receptionist

  • Jan 2022 - Apr 2022

  Care of all guests via phone and in person, making sure they have everything they need while staying at the hotel. ° Answering the phone ° Maintaining laundry & cleaning logs ° Producing daily room cleaning rotas ° Room audit checks ° Cashing up ° Greeting arriving guests ° Bookings, queries, cancellations & refunds ° Conflict management ° Customer service ° Covid sanitising measures ° making up beds for last minute bookings Care of all guests via phone and in person, making sure they have everything they need while staying at the hotel. ° Answering the phone ° Maintaining laundry & cleaning logs ° Producing daily room cleaning rotas ° Room audit checks ° Cashing up ° Greeting arriving guests ° Bookings, queries, cancellations & refunds ° Conflict management ° Customer service ° Covid sanitising measures ° making up beds for last minute bookings



Helping Hands Home Care

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Care Assistant

  • Jan 2021 - Apr 2022

  Providing home help for the elderly and those who need help with day to day activities in their own homes ° Strong communication skills ° Time management ° First Aid & Mental First Aid trained ° Defibrillator trained ° Mobility Aids trained ° Conflict prevention & resolution trained ° DBS Enhanced check cleared ° Medication management & administration ° Personal care ° Home cleaning & domestic chores ° Shopping ° Companionship ° Safeguarding Providing home help for the elderly and those who need help with day to day activities in their own homes ° Strong communication skills ° Time management ° First Aid & Mental First Aid trained ° Defibrillator trained ° Mobility Aids trained ° Conflict prevention & resolution trained ° DBS Enhanced check cleared ° Medication management & administration ° Personal care ° Home cleaning & domestic chores ° Shopping ° Companionship ° Safeguarding



London Gatwick

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Security Officer

  • Apr 2008 - Oct 2020

  External security at Gatwick Airport, processing all staff, contractors, vehicles & cargo entering & exiting airside zones. ° Customer service ° NXCT (X-ray imaging) trained ° First Aid trained ° Defibrillator trained ° Health & Safety in the workplace trained ° Fire Safety in the workplace trained ° Body, bag, cargo & vehicle processing ° Airside driving licence ° DfT & CAA compliance trained ° Radio communications trained ° 24hr shift work, days/nights, 12hr shifts ° Staff post & break rostering delivery daily Show less