Experience

RoadMap & Strategy Consulting

• Costa Rica
• Business Consulting and Services
• 1 - 100 Employee

• Socio Director - Estrategia Comercial y Marketing

  • Sep 2021 - Present

  Somos un grupo multidisciplinario en áreas como Infraestructura, Tecnologías de Información y Comunicación Organizacional y Corporativa, cuyo común denominador gira en torno a la Administración Profesional de Proyectos. Somos un grupo multidisciplinario en áreas como Infraestructura, Tecnologías de Información y Comunicación Organizacional y Corporativa, cuyo común denominador gira en torno a la Administración Profesional de Proyectos.



PM Consultors

• Operations Manager

  • May 2014 - Present

  PMConsultors is a company focused in delivering Learning and Development services:-CAPM® / PMP® - Preparation Course -Itil v3 -Risk Management Workshop

• Manager

  • May 2014 - Present



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager

  • Mar 2006 - Jan 2014

  2014 – LATAM SAP Supply Chain Apps Management Services Technical Team that supports SAP Supply Chain for the P&G Account. 2013 - Team Manager CSS PPS – Multivendor / Status / Custom Accounts Program. Technical and Non Technical Team that supports US, Cánada & LAC Special Warranty Customers. 2012 - Custom Accounts Program-CAPS Service delivery department that supports customised accounts. 2012 - Part Validation Department HP Engineers part validation support. 2009 - Partner Supervisor CAM Team –PL30 (Business Transition to Costa Rica) Central America HP Repair Facilities Supervisor 2009 - Call Routing Team HP Invent Customer Support Line for US & Canada. 2006 - Status Team/Portable Repair/Indigo (Business Transition) Repair facilities customer support line. Selected Contributions Successful business transitions from Mexico and US Stakeholders to Costa Rica. Talent Management program, developed for Business Leaders, with the objective of developing their knowledge and capabilities for Management career. Act as Mentor for young employees who pursue a growing career within the company. Ability to listen and quickly develop actions to address request or issues. Provide on-going coaching and feedback to help improve team members performance. Selected to work on the migration process from Mexico to Costa Rica (Process documentation, training participation, and logistics to support and understand the implementation). Creation of Reports to effectively measure performance, analyse efficiency, identify gaps and needs, and propose effective and assertive solutions through Action Plans. Create strategies to improve employee’s performance by established goals. Processes improvement through action plans and team work with the different business areas in the country. Develop recognition and motivational programs within the team by maintaining 0% of attrition during FY11. Develop strategies to contribute in team efficiencies (synergies). Show less



Datascension

• Costa Rica

• Manager

  • Jan 2003 - Jan 2006

  Call Center Field Supervisor. Marketing research company. Supervisor to 50 interviewer clerks including daily reports, allocation, categorization and evaluation of staff. Call Center Field Supervisor. Marketing research company. Supervisor to 50 interviewer clerks including daily reports, allocation, categorization and evaluation of staff.



Carico Real State

• Costa Rica

• Realtor

  • Apr 2004 - Nov 2005

  Real Estate Agent, specialist in locating market valued property, using extensive experience to shift through all possibilities, and to recommend what is considered to be the best values for individual client needs Real Estate Agent, specialist in locating market valued property, using extensive experience to shift through all possibilities, and to recommend what is considered to be the best values for individual client needs