Experience

Trudon

• South Africa
• Book and Periodical Publishing
• 200 - 300 Employee

• customercare consultant

  • Aug 2009 - Present

  Assisting clients to the best of my abilities and resolving queries efficiently. Assisting clients to the best of my abilities and resolving queries efficiently.



Trudon Pty Ltd (yellow pages)

• Customercare Consultant

  • Aug 2009 - Present

  • Identify customer’s need • Investigating client’s enquiries • Provide the customer with the best solutions at all times • Keeps commitments to customers and responds to customer concerns with a sense of urgency and follow-through • Apply best business practices to avoid any rejections or comeback on queries • Apply good telephone etiquette when answering calls • Respond to customer complaints in writing and follow up on customer satisfaction • Demonstrates integrity and ethical behavior in dealings with customers • Promote Trudon products by providing alternatives and related products • Ensure efficiency and short turnaround times • Resolve Telkom disputes in accordance to the SLA • Negotiate credits with the customers and ensure that Trudon do not exceed the guidelines unnecessarily • Relay issue and follow up with expert department on behalf of the customer • Presents ideas effectively to customer (s) by delivering a telephonic discussion suited to the diverse needs of clients • Expresses information in a clear logical and organized manner • Demonstrates effective listening skills • Negotiates with customers in a diplomatic manner • Interact daily with other departments in obtaining additional information that will assist in resolving queries • Provide feedback to departments on customer queries • Follow up with DPD on outstanding 2nd proofs and forward to customer • Identify sales leads and forward to sales • Ensure efficient co-ordination of activities in order to satisfy customer need • Manages time effectively in order to achieve daily call rates and deadlines • Anticipates objections from customer to be able to handle queries effectively and efficiently Show less