Karl Gauen
Inside Sales Representative at The Second City- Claim this Profile
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Topline Score
Bio
Ben Serkan Koc
David Moses
Karl takes immense pride in knowing each element of our property and takes ownership of it to provide personalized service while keeping his team’s measurable goals a top priority. That pride extends to each associate he leads pulling from a vast wealth of positive psychology, genuine care for each internal & external guest, and passion for providing excellent service experiences. His strict sense of duty and high ethical standards make service recovery seem effortless as he balances guest satisfaction with organizational directives. His enthusiasm for compassionate hospitality and empathetic service is a beacon to those around him and cardinal virtues we encourage all at The Westin Hilton Head to emulate.
Ben Serkan Koc
David Moses
Karl takes immense pride in knowing each element of our property and takes ownership of it to provide personalized service while keeping his team’s measurable goals a top priority. That pride extends to each associate he leads pulling from a vast wealth of positive psychology, genuine care for each internal & external guest, and passion for providing excellent service experiences. His strict sense of duty and high ethical standards make service recovery seem effortless as he balances guest satisfaction with organizational directives. His enthusiasm for compassionate hospitality and empathetic service is a beacon to those around him and cardinal virtues we encourage all at The Westin Hilton Head to emulate.
Ben Serkan Koc
David Moses
Karl takes immense pride in knowing each element of our property and takes ownership of it to provide personalized service while keeping his team’s measurable goals a top priority. That pride extends to each associate he leads pulling from a vast wealth of positive psychology, genuine care for each internal & external guest, and passion for providing excellent service experiences. His strict sense of duty and high ethical standards make service recovery seem effortless as he balances guest satisfaction with organizational directives. His enthusiasm for compassionate hospitality and empathetic service is a beacon to those around him and cardinal virtues we encourage all at The Westin Hilton Head to emulate.
Ben Serkan Koc
David Moses
Karl takes immense pride in knowing each element of our property and takes ownership of it to provide personalized service while keeping his team’s measurable goals a top priority. That pride extends to each associate he leads pulling from a vast wealth of positive psychology, genuine care for each internal & external guest, and passion for providing excellent service experiences. His strict sense of duty and high ethical standards make service recovery seem effortless as he balances guest satisfaction with organizational directives. His enthusiasm for compassionate hospitality and empathetic service is a beacon to those around him and cardinal virtues we encourage all at The Westin Hilton Head to emulate.
Credentials
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A+ Computer Service and Repair Certified
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Experience
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The Second City
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United States
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Entertainment Providers
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200 - 300 Employee
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Inside Sales Representative
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Jan 2022 - Present
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Angi
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Software Development
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700 & Above Employee
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Senior Sales Consultant
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May 2020 - Jan 2022
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Convene
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United States
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Hospitality
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200 - 300 Employee
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Service Manager
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Aug 2019 - Mar 2020
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W Chicago Lakeshore
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United States
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Hospitality
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1 - 100 Employee
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Assistant Director
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Feb 2018 - Jul 2019
• Assisted Director of Welcome with daily functions to ensure success of property • Ensured successful transition of full system integration from Starwood to Marriot rebranding. Functioned as a member of the change crew for the property. • Managed team through Union Contract renegotiations and labor disruptions Fall of ’18 • Assisted Director of Welcome with daily functions to ensure success of property • Ensured successful transition of full system integration from Starwood to Marriot rebranding. Functioned as a member of the change crew for the property. • Managed team through Union Contract renegotiations and labor disruptions Fall of ’18
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The Westin Hilton Head Island Resort & Spa
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United States
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Hospitality
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1 - 100 Employee
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Front Office Manager
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Feb 2016 - Feb 2018
• Completed Manager in Training Program in February 2017 and was selected for promotion to Front Desk Manager. Completed numerous rotations including Front Desk, sales, & housekeeping. • Trained, developed and led a team of Front Desk/Service Express/Bell and Door Associates and interns to be effective, knowledgeable and professional, earning higher performance feedback. • Led teams through multiple shifts and during challenging hotel situations to maximize guest satisfaction. • Completed Manager in Training Program in February 2017 and was selected for promotion to Front Desk Manager. Completed numerous rotations including Front Desk, sales, & housekeeping. • Trained, developed and led a team of Front Desk/Service Express/Bell and Door Associates and interns to be effective, knowledgeable and professional, earning higher performance feedback. • Led teams through multiple shifts and during challenging hotel situations to maximize guest satisfaction.
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Purdue University
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United States
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Higher Education
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700 & Above Employee
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Westwood Estate Griffin Corps Server
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Aug 2015 - Dec 2015
Westwood Estate is home to Purdue President Mitch Daniels. Griffin Corps servers are specially selected to set up and execute private social events for Nationally distinguished guests. Westwood Estate is home to Purdue President Mitch Daniels. Griffin Corps servers are specially selected to set up and execute private social events for Nationally distinguished guests.
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Starwood Hotels & Resorts Worldwide, Inc.
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Hospitality
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700 & Above Employee
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Summer Intern
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May 2015 - Aug 2015
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W Atlanta-Downtown
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Atlanta, Georgia
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Extern
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Dec 2014 - Jan 2015
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Catawba Island Club
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United States
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Hospitality
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1 - 100 Employee
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Operations Intern
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May 2014 - Sep 2014
Worked closely with GM & Operations Manager at Catawba Island Club, a premier yachting and country club on the north shore of Ohio and western basin of Lake Erie. Worked closely with GM & Operations Manager at Catawba Island Club, a premier yachting and country club on the north shore of Ohio and western basin of Lake Erie.
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Hamilton County Tourism, Inc.
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United States
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Hospitality
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1 - 100 Employee
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Visitor Services Specialist
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Jun 2013 - Sep 2013
• Assisted locals in finding fun and interesting things to do in one of three different townships. • Assisted locals in finding fun and interesting things to do in one of three different townships.
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White Lodging
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United States
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Hospitality
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700 & Above Employee
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Intern
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Jun 2013 - Aug 2013
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Education
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2011 - 2015
Purdue University
Bachelor's degree, Hospitality and Tourism Management
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