Senior Software Engineer

• Mar 2023 - Present

Senior Software Engineer - Front End

• Nov 2021 - Mar 2023

Software Engineer - Front End

• Mar 2021 - Nov 2021

Integration Developer

• May 2020 - Mar 2021

Software Engineer Student

• Jan 2020 - May 2020

Attended DigitalCrafts Full Stack Developer program as a student. Software engineering training program covering full-stack development included JavaScript and Python, with emphasis on cutting-edge frameworks like React/Redux and server-side technologies such as Node.js, Express, and PostgreSQL. Please see GitHub and website below for project showcase: https://github.com/karleypetracca https://www.karleypetracca.com/ Attended DigitalCrafts Full Stack Developer program as a student. Software engineering training program covering full-stack development included JavaScript and Python, with emphasis on cutting-edge frameworks like React/Redux and server-side technologies such as Node.js, Express, and PostgreSQL. Please see GitHub and website below for project showcase: https://github.com/karleypetracca https://www.karleypetracca.com/

Growth Strategy Analyst

• Dec 2018 - Dec 2019

- Supported variety of strategic projects focused on the company-wide ambition set forth in 2018 to double the pace of system growth by 2020 via targeted initiatives including portfolio growth, market expansion, and operational excellence.- Key project lead on multi-year initiative to launch a pre-opening program to benefit owners and impact IHG's system growth in the Americas. Involvement included gathering actionable data insights, external interviewing and relationship-management, project management, strategic material ideation/creation and project planning in alignment with project Director and VP.- Assisted in multitude of fast-paced, high priority executive strategic initiatives in support of Director's role as Chief of Staff to CEO of Americas, including executive updates/presentations, ad hoc research and data alignment. Show less

Analyst, Commercial Tools and Enablement

• Apr 2018 - Nov 2018

Completed projects:- Defined and established optimized work flow for Americas system build process for new hotels, and built a partnership with members of Product Team to ensure continued communication/support and future success.- Developed team efficiency improvements for TouchPoint tool (SalesForce) account deployments, reducing inaccuracy and redundancy.- Audited and aligned Commercial and Revenue team portfolios in IHG systems.Daily responsibilities:- Responsible for tracking and success of AMER hotel Concerto/RMS builds/rebuilds.- Organized and collaborated with RMH Regional Directors to create and deliver unique Major Market reports weekly for team market discussions.- Designed, consolidated and delivered business critical reports for AMER Commercial and Revenue Management Team, incl. exploring enhancing reports via Tableau.- Role management for all non-RMH team members in AMER Commercial and Revenue Management Team.- Provided support to team for all things related to TouchPoint.- Analyzed work flows for potential optimization opportunities and work with Senior Manager on improvement projects.- Managed Revenue Management team surveys within 3rd party survey program, QuestionPro. Show less

Associate Manager, Continuous Improvement RMH

• Oct 2015 - Apr 2018

As of April 2017:- Created and delivered weekly and monthly reports related to Business Services of Revenue Management for Hire (RMH). Results used by Revenue Services team and leadership in presentation and for business decisions.- Built, distributed and disseminated monthly and yearly surveys in QuestionPro for Revenue Services team, incl. analyzing both quantitative and qualitative questions.- Provided ad hoc reporting and survey requests for Revenue Services team, incl. consultation, creation and delivery.- In charge of design, content and administration of Revenue Services SharePoint site.- Responsible for retention process of new hotels on service.- Managed data accuracy with 3rd Party Databases and relationship with related IHG functions.Prior to April 2017:- Was responsible for Revenue Management for Hire (RMH) agreement coordination between revenue management team and hotels.- Collaborated with Operations and New Hotel teams to organize RMH service for hotels.- Managed corporate RMH databases.- Acted as point of contact for hotels regarding the RMH service, incl. phone and email contact.- Facilitated organization and communication for a special promotion with RMH and Operations.- Created and delivered weekly and monthly reports for RMH Business Services.- Periodically conducted surveys, and analyzed and disseminated results. Show less

Revenue Management Services Coordinator

• Sep 2013 - Oct 2015

- Responsible for Revenue Management for Hire agreement coordination between revenue management team and hotels.- Managed corporate Revenue Management for Hire databases.- Point of contact for questions regarding the Revenue Management for Hire service.- Periodically conducted surveys, and analyzed and disseminated results.- Aided in rollout of Revenue Management Standard across all IHG brands in the Americas.- Helped coordinate and communicate special promotion to team.

Global Revenue Management Intern

• Jun 2013 - Sep 2013

- Worked with all teams in Global Revenue Management.- Managed administrative responsibilities in Revenue Management for Hire, including agreement, revenue manager and hotel contacts coordination.- Completed local negotiated rate audit to determine candidates for deletion.- Analyzed worldwide events to benefit the PDI system in IHG.- Developed and organized multiple websites for team members.- Examined topics and conducted research for development of an advanced revenue management training program.- Created two job aids for internal billing. Show less