Experience

I-77 Express

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Image Review Supervisor

  • Feb 2022 - Present

  • Train, oversee, and mange timely processing of transactions by the Offshore Image Review Teams• Develop and maintain all Image Review procedures and training Manuals• Perform monthly and as needed audits to provide feedback• Monitor transaction movements in queues daily, to ensure transactions are loaded appropriately for processing. Identify and report any trends• Support day to day operational activities and the tracking of key performance indicators• Oversee, manage and participate in the timely clearing of the manual review queues including supervisor queue, code-off queue, recon queue• Evaluate and investigate rejections and adjustments received from Toll Service Provider• Prepare and distribute operational reports as required• Prepare month end documentation for Toll Service Provider month end meetings• Document, implement, and monitor changes to Image Review operations based on feedback received from Toll Service Provider• Support customer service by researching Toll dispute from customers Show less

• Image Review Specialist

  • Jan 2020 - Feb 2022

  • Effectively used processing software to key images of vehicles using the new toll-road system, in a First-in First-out work queue.• Used time-management strategies and data entry skills to ensure efficient work flow in regards to transaction processing.• Worked in a Supervisor Queue to solve any irregularities in transactions processed by agents as well as the roadside AI. • Managed excel sheets containing data for correct identification and billing purposes. • Processed accuracy audits in order to improve team accuracy and efficiency. • Handled excel sheets that contained road-side data, for the sake of improving the AI that manages incoming transactions. Show less



Express Employment International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Image Review Specialist

  • Oct 2019 - Jan 2020

  • Effectively used processing software to key images of vehicles using the new toll-road system, in a First-in First-out work queue. • Used time-management strategies and data entry skills to ensure efficient work flow in regards to transaction processing. • Effectively used processing software to key images of vehicles using the new toll-road system, in a First-in First-out work queue. • Used time-management strategies and data entry skills to ensure efficient work flow in regards to transaction processing.



Wachovia Corp

• United States
• Financial Services
• 1 - 100 Employee

• Lead Operations Specialist

  • Apr 2004 - Jul 2011

  • Worked with a team of 10 employee’s, ensuring the proper processing of all contribution payments. • First line of communication with customers – internal or external – after problems have been escalated. • Actively looked for ways to better productivity and customer relations while working with management on the implementation of ideas. • Performed all duties of an Operation Specialist. • Worked with a team of 10 employee’s, ensuring the proper processing of all contribution payments. • First line of communication with customers – internal or external – after problems have been escalated. • Actively looked for ways to better productivity and customer relations while working with management on the implementation of ideas. • Performed all duties of an Operation Specialist.



PFPC

• Financial Services
• 100 - 200 Employee

• Operational Specialist

  • May 2002 - Mar 2004

  • Ensured quality processing for all aspects associated with ongoing contribution payments for multiple multi-million-dollar 401K plans. • Maintained solid customer relations by responding, researching, and resolving all internal and external customer inquiries quickly, efficiently and professionally – escalating problems to management as appropriate. • Proactively identified potential problems and took corrective actions as needed concerning the accuracy of data and reports, using established legal documents, procedures, and regulations. • Organized and controlled workload so that all transactions were processed, in a timely, accurate and efficient manner in adherence with established service standards. Show less