Experience

Domus Student Living

• United States
• Real Estate
• 1 - 100 Employee

• Regional Manager

  • Sep 2019 - Present

• Property Manager

  • Sep 2018 - Sep 2019

  Legends Edinburg - Edinburg, TX  Manage a luxury student housing property of 588 beds.  Maintain budget/cash flow.  Generate revenue for property and handle resident relations.  Maintain a minimal delinquency ratio of 1% or lower each month.  Utilize marketing strategies to ensure traffic flow.  Deal with resident complaints, concerns, and request to ensure resident satisfaction.  Under direction of Regional Supervisor, prepare annual budgets, executive summaries and income projections, prepare action… Show more  Manage a luxury student housing property of 588 beds.  Maintain budget/cash flow.  Generate revenue for property and handle resident relations.  Maintain a minimal delinquency ratio of 1% or lower each month.  Utilize marketing strategies to ensure traffic flow.  Deal with resident complaints, concerns, and request to ensure resident satisfaction.  Under direction of Regional Supervisor, prepare annual budgets, executive summaries and income projections, prepare action and marketing plan, and ensure they are implemented.  Maintain accurate records of all property transactions (i.e. rent rolls, delinquency reports, etc.)  Give direction to and monitor maintenance to ensure quality and expediency.  Organize and direct all staff meetings.  Prepare vendor contracts.



Asset Campus Housing- Lofts Nacogdoches

• General Manager

  • Oct 2014 - Sep 2018

  Lofts at Nacogdoches  Manage a luxury student housing property of 310 beds.  Maintain occupancy/leased at 98% or above each month.  Maintain a resident retention renewal ratio of 35% or higher each year. Achieving over 40% in 2016, 2017, and 2018.  Maintain budget/cash flow.  Generate revenue for property and handle resident relations.  Maintain a minimal delinquency ratio of 1% or lower each month.  Utilize marketing strategies to ensure traffic flow.  Deal with resident complaints… Show more  Manage a luxury student housing property of 310 beds.  Maintain occupancy/leased at 98% or above each month.  Maintain a resident retention renewal ratio of 35% or higher each year. Achieving over 40% in 2016, 2017, and 2018.  Maintain budget/cash flow.  Generate revenue for property and handle resident relations.  Maintain a minimal delinquency ratio of 1% or lower each month.  Utilize marketing strategies to ensure traffic flow.  Deal with resident complaints, concerns, and request to ensure resident satisfaction.  Under direction of Regional Supervisor, prepare annual budgets, executive summaries and income projections, prepare action and marketing plan, and ensure they are implemented.  Maintain accurate records of all property transactions (i.e. rent rolls, delinquency reports, etc.)  Give direction to and monitor maintenance to ensure quality and expediency.  Organize and direct all staff meetings.  Prepare vendor contracts.

• Assistant General Manager

  • May 2014 - Oct 2014

  Legends at Nacogdoches  Responsible for training employees, planning and assigning work, performance appraisals, addressing complaints and resolving problems.  Interpret and enforce lease covenants and provisions; assure tenant compliance with required rules and regulations.  Prepared weekly & monthly reports for management office including occupancy, marketing, rent rolls, etc.  Performed background checks, credit checks, and implement efficient lease filing system.  Organized the non-compliant… Show more  Responsible for training employees, planning and assigning work, performance appraisals, addressing complaints and resolving problems.  Interpret and enforce lease covenants and provisions; assure tenant compliance with required rules and regulations.  Prepared weekly & monthly reports for management office including occupancy, marketing, rent rolls, etc.  Performed background checks, credit checks, and implement efficient lease filing system.  Organized the non-compliant tenants' file for legal process in eviction cases.  Conducted move-in and move-out inspections of units.  Prepared bank deposits as well as follow up on collections, post 3-days notices and late fees.  Coded and processed vendor invoices for payment, sending documentation to Corporate Office and following up on vendor payment inquiries.  Established payment plans to collect back rent in a timely manner.  Implemented new office policy and procedures, new lease training, and personnel paperwork for property employees.

• Leasing Manager

  • Dec 2013 - May 2014

  Legends at Nacogdoches  Supervision of the leasing staff, including training, development, evaluation, and rewards.  Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.); immediately record all telephone and in-person traffic appropriate reports.  File guest cards and maintains according to established procedures.  Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show… Show more  Supervision of the leasing staff, including training, development, evaluation, and rewards.  Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.); immediately record all telephone and in-person traffic appropriate reports.  File guest cards and maintains according to established procedures.  Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary.  Secure new resident signatures on appropriate paperwork prior to move-in.  Assist in planning resident functions (i.e. parties, contests, etc.); attend after hours functions.  Project a favorable image of the community to achieve property objectives and public recognition.  Generate traffic of prospective customers by utilizing direct mailers; follow up letters, telemarketing campaigns, in-house programs, etc.  Regularly complete market surveys, including university and local marketing conditions  Assist with the development and implementation of ideas to retain residents.  Promote the property using all social media platforms (i.e. Snapchat, Facebook, Instagram).  Create employee schedules.



Zale

• United States
• Design Services

• Assistant Manager

  • Mar 2011 - Dec 2013

   Assist in the training of new jewelry consultants.  Count money and handle large deposits from each day.  Check in and sort new inventory.  Attend training for new products and services to present to the guests.  Consulted with customers on necessary jewelry repair.  Offered extended service plans and financing options.  Achieved monthly individual/team sales and credit application goals.  Achieved certification from the Diamond Council of America.