Realtor

• Oct 2022 - Present

Operations Coordinator

• Aug 2016 - May 2022

At Sellstate I started as the Administrative Assistant for Sellstate Priority Realty. As an Administrator, I was in charge of verifying that the office daily operations ran smoothly. I was in charge of receiving and routing calls, receiving and depositing commission checks, processing commissions, offering support to the real estate agents, as my role grew and I was trusted with more responsibilities, I was offered the Operations Coordinator position in the corporate office and transitioned into the new position. As the operations coordinator I have different responsibilities, I currently review and process the franchise documents, I help new franchisees to set up their franchises, coordinate and plan the annual summit, coordinate and plan the awards ceremony, coordinate and plan all the meetings and events, I work with the marketing department to create and develop lead generation campaigns, I am in charge of hiring administrators and oversee them. I offer training on the different platforms we have and use to administrators and real estate agents. Show less

Office Administrative Assistant

• Aug 2016 - Aug 2017

CEO

• Apr 2013 - May 2022

My husband and I started this company because we both needed a job and employment opportunities were scarce in the area after the SW Florida took a hit when the Real Estate market collapsed. After extensive research, we saw there was a need for Property Preservation Services and we took the last of our savings and opened this small corporation. The main aspect of this business was catering to banks that were looking to preserve homes that had been abandoned as well as get homes which had been foreclosed, ready to sell. We completed all aspects of home maintenance and provided Handyman Services; Lawn Care; Pool Care; and completed minor repairs as well as securing the properties. I also acted as the banks local representative. Although the company is still open, it's currently not active since the real estate market has now bounced back and there is less need for preservation services. Show less

Call Center Representative

• Apr 2016 - Sep 2018

As a Liveops Call Center Rep, I handled large amounts if inbound calls in a timely manner; Followed communication “scripts” when handling different topics/businesses; Identify customers’ needs, clarify information, research every issue and provide solutions; managed inbound calls for order placement and product inquiry with exceptional customer service; and seized opportunities to upsell products when they would arise As a Liveops Call Center Rep, I handled large amounts if inbound calls in a timely manner; Followed communication “scripts” when handling different topics/businesses; Identify customers’ needs, clarify information, research every issue and provide solutions; managed inbound calls for order placement and product inquiry with exceptional customer service; and seized opportunities to upsell products when they would arise

Administrator

• Jan 2010 - Apr 2013

I was in charge of the day to day operations of the company. I was hired when they opened their doors in the area when the owners moved to Cape Coral from the North. Since this was essentially a new company, everything had to be created from scratch. Right from the start, I created complex spreadsheets using advanced features of excel in order to track sales. Then I went on to create business cards, car magnets, and the essentials for the start-up. As business progressed I started the creation of marketing materials and mailing lists, the marketing materials consisted of postcards, flyers, brochures, as well as looking up stats for the newsletters. Once we started mailers and marketing, I took charge of the website and worked with the developers to recreate the website pages to begin capturing leads. Once we began receiving leads in the office, I would complete the follow-up until the lead would become a sale, and passed on to the broker to complete. Once the business was off the ground and running I implemented a paperless system in order to track transactions and maintain compliance in order. Part of my duties was also to assist in the recruiting of quality real estate agents. In the 3 years I worked here, I helped grow the company from the ground to an outstanding amount of sales and agents. When the office began taking short sales, I would manage and follow up the short sale process, have all the proper paperwork filled out by the clients and was a liaison between the bank and the clients. Show less

Customer Service Representative

• Jun 2009 - Jan 2010

I was working for a local franchisee who had Metro-PCS locations across SW Florida. Although I was a Customer Service Representative, this position had many different responsibilities. The main aspect of my duties was to sell the new phones and help clients establish new services with Metro-PCS. Once they bought the phone I would set up their account and program their new phones within the system. I also had to up-sell phone accessories and meet sales quotas. Aside from sales, I had to answer phones, log complaints and resolve issues, set up payment plans for existing clients and take payments. I had an excellent track record of up-sells and getting customers into multiple phone line plans. Show less

Assistant Manager

• Aug 2007 - Jun 2009

This is a timeshare resort in Marathon Florida, the heart of the keys. It is a small resort which operated under a Management Board and a licensed Community Association Manager. I was the assistant and was in charge of the daily operations of the resort, under the direction of the CAM Team. One of my responsibilities would be to step in and manage when the CAM Team was unavailable. Part of my duties would be to take care of the resort bookings, manage the resorts amenities, taking payments of dues and rentals, assess maintenance requests and submit to the maintenance department, oversee cleaning crew, assist in Board meetings, and collect ballots for the Voting for Association Board Members. Show less

Corporate Development Manager

• Sep 2002 - Apr 2007

As the Corporate Development Manager, I would oversee day to day Operations of the Real Estate Franchises owned locally in SW Florida. I was in charge of 3 offices, and over 400 agents. One major aspect of my duties was reviewing contracts for compliance, we had 2 accounting systems, one for the corporate location and one for the local branches. I would log in the sales into both systems. I implemented and set up a paperless system for storing the transactions. Another part of my duties was to recruit agents and conduct the training on technology and contract compliance, help agents with their farm areas and how to market themselves and promote their business. On the clerical part of my duties I would then produce sales reports, new recruit reports and submit into corporate. I implemented a program of Training and Development which would help agents learn proper procedures for filling out contracts and finding lead sources and then took the program and translated into Spanish for the growing Spanish agent population within the office. Show less

Business Account Representative

• Jan 2002 - Sep 2002

Business Development Account Manager with 70% of my time focused on outbound new business calls and the remainder on repeat business. Some of my duties would be to deliver prepared sales talks, reading from scripts in order to persuade potential customers to sign up for the phone services. Completed service orders and collected client personal information such as names, addresses, and payment methods and input into computer platform. Explain the services offered and using the computer platform to quickly look up rebuttals to persuade customers to sign up for services. Show less

Early Childhood Educator

• Mar 2000 - Jan 2002

This was a very versatile position, although we maintained a set schedule for the children, the day to day responsibilities were always changing. Part of the educator role was to supervise and monitor the safety of children; prepare meals and organize mealtimes and snacks; assist the children keep good hygiene; implement a curriculum that allowed the children to learn about the world and explore interests; develop schedules and routines to ensure that children have enough physical activity, rest, and playtime; Keep records of children's progress, routines, and interests Another important aspect of the job would be to watch for signs of emotional or developmental problems and bring the problems to the attention of parents. Show less