Karla Susana Torres Nieto

Front Desk Receptionist at easyHotel Plc
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Contact Information
us****@****om
(386) 825-5501
Location
Barcelona, Catalonia, Spain, ES

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Credentials

  • El poder de la cultura cliente céntrica
    TuriSCool
    Jul, 2022
    - Nov, 2024
  • Fundamentos de Marketing Digital
    Google Actívate
    Apr, 2022
    - Nov, 2024
  • Curso de Economía Digital: Bitcoin y Criptomonedas
    Platzi
    Mar, 2022
    - Nov, 2024
  • Curso de Marca Personal
    Platzi
    Jul, 2021
    - Nov, 2024

Experience

  • easyHotel
    • United Kingdom
    • Travel Arrangements
    • 100 - 200 Employee
    • Front Desk Receptionist
      • May 2019 - Present

      · Responsible during the Check in / Check out processes. · Promotion of additional services. · Management and collection of reservations, billing and night audit through Opera. (Hotel Management and Booking System) ·Supervision during the service. MEP, feedback and personalized customer service. · Management of incoming requests and relevant information via telephone, e-mail and messaging services from associated external portals. · Monitoring of security protocols. · Responsible during the Check in / Check out processes. · Promotion of additional services. · Management and collection of reservations, billing and night audit through Opera. (Hotel Management and Booking System) ·Supervision during the service. MEP, feedback and personalized customer service. · Management of incoming requests and relevant information via telephone, e-mail and messaging services from associated external portals. · Monitoring of security protocols.

  • Profesional independiente
    • Freelance Filmmaker
      • Feb 2020 - Present

      · Previous study of the project to be able to execute a closed budget and meet the objectives in the established deadline. Technical and artistic breakdown of proposals or scripts.· Analysis, ideation and development of the artistic aspects of the work.· Ideation and integration of narrative and visual elements.· Planning of the filming plan: budget control, preparation of the filming phase and execution.· Organization of the technical and human teams involved in the filming phase.· Camera management and Acting Direction.· Organization of the material for the postproduction process.· Postproduction in Adobe Premiere.· Planning and implementation of the broadcasting plan. Show less

    • Photographer
      • Jan 2017 - Present

      Portrait, Fashion, Editorial and Product Photography.· Study of customer requirements for project planning. Selection of technical means, locations, casting and aesthetic setting.· Organization and coordination of all elements. Direction of photography and camera management.· Retouching and/or digital photo montage with Adobe Photoshop. Specialized in high quality leather retouching.

    • Community Manager
      • Jul 2020 - Present

      · Identification of the needs of each client.· Development of online marketing strategies.· Monthly planning of broadcast content.· Promoting a sense of community around the brand through RRSS.· Research of new trends related to the business niche in the network.· Online reputation management. Monitoring of social networks, analysis of comments and subsequent application of the conclusions to marketing strategies.

  • W Barcelona
    • Spain
    • Hospitality
    • 100 - 200 Employee
    • Azafata
      • May 2018 - Sep 2018

      Hostess in the different venues of the B&F department of the W Barcelona hotel. · Control of the Simphony Micros and MiTenedor reservation systems. · Management of internal and external customer and group bookings. Work supplies and room control. · Management of incoming requests and relevant information via telephone and e-mail. · Weekly and BEO's registration of the different venues of the B&F department in the system. · Supervision of the service (MEP, set up room, feedback from the different shifts). · Personalized customer service through the recognition of SPG guests and management of special requests. Show less

Education

  • EMAV (Escola de Mitjans Audiovisuals)
    Realization of Audiovisual Projects and Events, Management of the Performing and Audiovisual Arts
    2019 - 2021

Community

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